2021 Ford Edge Reliability Report

A center screen that freezes or goes black is the most common complaint. It takes the cameras, navigation and alerts down with it, and one owner paid $1,500 to replace the computer behind it. Another pattern is a crash sensor warning that also disables adaptive cruise and pre-collision assist. Dealers blame a fractured sensor bracket and refuse warranty coverage. Some owners say the front camera failed after a rear-camera update. Serious single reports include a stall while driving after a "Key Not Detected" message and a car that rolled forward with reverse selected.

Most of these reports describe the sunroof glass shattering while driving with no impact, dropping glass into the cabin. It has happened at speeds from 5 to 45 mph. One car had about 800 miles and another about 50,000, so the failure does not track with age. No injuries are reported. In a separate report, the passenger-side mirror came off while the car was traveling at 50-55 mph.

These reports describe brakes that respond slowly or not at all. In one crash report, the brakes and ABS failed on a slick downhill, the car hit a guard rail, and the brake warning came on only after impact. Another owner's slow stops were traced to a failed brake booster at 25,000 miles, and the replacement part was on back order. A third describes shaking and thumping in a nearly new car, caused by a loose rear caliper.

Both reports describe jerking, shuddering and hesitation when pulling away or accelerating, the same transmission behavior seen in the power train complaints. One case was diagnosed as a failed torque converter. In the other, a coolant flush did not help, and at 71k miles a shop said the transmission needed replacing or rebuilding for at least $7k. Owners worry about being rear-ended when the car is slow to go into gear.

The concern here is lane keeping assistance steering against the driver. In one crash report, the driver steered around a snow drift and the system pulled the car back toward the ditch side of the lane. The driver then lost control and hit a utility pole. The other filing describes no lane-keeping fault. It is a dispute with the selling dealer over a certified pre-owned purchase that broke down right after the sale.

Both reports involve seat belts that jam or will not latch. In one, the belts stick in the retractor and a power seat moves on its own. In the other, the front passenger belt stopped latching at about 85,000 miles, and the car stayed unrepaired because the part was on backorder. Two reports do not make a broad pattern. Either fault, though, leaves a seat without a working restraint.

This category holds two separate problems. In one, the front camera stops working after a software update for the backup camera, and the owner relies on it daily for parking. In the other, the sunroof glass shattered suddenly at 25 mph and sent shards through the cabin. That matches the sunroof failures filed under the visibility category.