2018 Ford Edge Reliability Report

Batteries go dead overnight. This is the most repeated electrical complaint. Owners go through several batteries, and dealers find no cause. In one fire-related report, the dash lights flickered and smoke came from under the hood. Other reports describe a power liftgate closing on a person and causing injury, doors relocking with the key fob inside, and rearview camera and infotainment screens that go blank or lag. A failed APIM module and water filling the exterior light housings also appear.

Most of these filings describe a recall repair notice that owners cannot get done because dealers say the parts are not yet available. Owners report few actual brake failures. Those reports describe a stiff or grabbing pedal, a pedal that sinks to the floor, and brakes that quit in a parking lot with a low fluid warning, after which a mechanic replaced the front brake hoses. Two crashes are reported, one after the vehicle slid instead of stopping in heavy traffic. ABS and AdvanceTrac warning lights also appear.

The power liftgate drops or closes unexpectedly while people are loading cargo. Owners report blows to the head, back, and wrist, and this category lists 4 injuries. Some gates do not reverse when pushed, and one would not reopen to free a trapped finger. Front doors crack at the door check, sometimes on both sides, and owners say Ford denied coverage. Other complaints cover sunroof glass that cracks or shatters, moonroof trim flying off at speed, rain coming through the overhead lights, and a cracked dashboard near the passenger air bag.

The rearview camera shows a blank, black, or white screen in reverse, sometimes with a "Camera not Available" message. Nearly every filing comes from an owner who received a recall notice and is waiting because dealers say the parts are not yet available. Owners say the wait has gone on too long. One owner bumped a parked vehicle's trailer hitch while backing up without the camera. Another says the failure happens only in hot weather. Reported mileages range widely.

The halogen low beams are too dim to light the road at night. This is the most common complaint. Owners say they cannot see center lines in rain or near street lights. Dealers say the lights work as designed, and replacement bulbs do not fix it. Taillights and the liftgate light bar collect water or condensation, which blurs the brake lights. One owner reports a crack in the liftgate light bar with no sign of impact, and another says the spoiler brake light stopped working.

Frontal air bags fail to deploy in serious crashes. Every complaint in this category involves a crash, and 8 list injuries. Owners describe totaled vehicles from side, head-on, and rear-end impacts where the steering wheel bag stayed put and sometimes only the knee bag fired. Reported injuries include a concussion, stitches, and facial injuries from hitting the wheel. In one case the knee air bag fractured a driver's ankle. A separate report describes bags deploying without warning.

A front ball joint separates while the car is moving, and the wheel turns freely. The car then veers sharply, and both reports of this ended in crashes, one with an injury. One crash happened at 30 mph. The third complaint describes an intermittent rear vibration at highway speed and a rear end that sways over bumps. The owner says Lane Keep Assist makes it worse, and the dealer could not duplicate it. With only 3 complaints, no mileage pattern shows.