Last updated: 2026-03-10
2020 Mercedes-Benz Metris-Passenger-VAN Reliability Report
The 2020 Mercedes-Benz Metris-Passenger-VAN scores 54/100 ("Mixed"). With 8 recalls and 7 owner complaints, buyers should proceed with caution.
Recalls
8
Complaints
7
Complaint Rate
N/A
Est. Annual Cost
$908
Detailed Score Breakdown
Component-weighted complaints normalized by sales volume
Independent repair cost ratings
Recall count weighted by severity
Breadth of reported problem categories
The Verdict
Mixed reliability — proceed with caution and budget for repairs.
Top Issues to Watch
- WHEELS (2)
- STEERING (2)
- ELECTRICAL SYSTEM (2)
Generation & Refresh (US)
2020 is year 5 of the Third generation (W447).
- Redesigned for the 2016 model year.
- Well-established in its generation — most early issues should be resolved.
- A refresh arrives in 2024.
- 3rd generation Metris-Passenger-VAN (US).
What this means for buyers
Well into the generation cycle — most design and manufacturing issues should be resolved by now.
2016: Third generation (W447) Launch
Generation start — new platform.
2020: This Model Year
2020 is year 5 of the Third generation (W447).
2024: Mid-Cycle Refresh
Updated features and styling tweaks.
Should You Buy the 2020 Mercedes-Benz Metris-Passenger-VAN?
The 2020 Mercedes-Benz Metris-Passenger-VAN scores 54/100 ("Mixed"). Buyers should proceed with caution. 2020 is year 5 of the Third generation (W447).
With 7 owner complaints and 8 recalls, the complaint volume is above average. Reported issues — particularly in wheels (2) — can be costly to repair.
An extended warranty is strongly recommended. A thorough pre-purchase inspection focused on wheels (2) is essential before committing.
Compared to the 2021 Mercedes-Benz Metris-Passenger-VAN, which scored 1 points higher. See also the 2019 Mercedes-Benz Metris-Passenger-VAN for an earlier comparison.
Pros
- +Low complaint frequency
- +Well-established generation
- +Only 7 complaints reported
Cons
- −Below-average reliability score
- −Above-average recall count
- −WHEELS issues reported (2 complaints)
- −STEERING issues reported (2 complaints)
Compare 2020 Mercedes-Benz Metris-Passenger-VAN With
2020 Chrysler Voyager
Reliability: 77/100
2020 Chrysler Pacifica
Reliability: 64/100
2020 Dodge Grand-Caravan
Reliability: 83/100
2020 Ford Transit-Connect-Wagon
Reliability: 67/100
Common Problem Categories
Safety
LOW RISK- 8 manufacturer recalls issued
Other
HIGH RISK- WHEELS (2)
- STEERING (2)
Recall Overview
8
recalls on record
The 2020 Mercedes-Benz Metris-Passenger-VAN has 8 recalls on record, which is above average. A higher recall count can indicate multiple component concerns. However, recalls also demonstrate that the manufacturer is actively addressing known issues. All recall repairs are performed free of charge at authorized dealerships.
NHTSA.gov →Complaint Breakdown
7
complaintsSafety Incidents
0
Crashes
0
Fires
0
Injuries
0
Deaths
Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.
2020 Mercedes-Benz Metris-Passenger-VAN Recall Details
8 recalls have been issued for the 2020 Mercedes-Benz Metris-Passenger-VAN. All recall repairs are performed free of charge at authorized dealerships.
ELECTRICAL SYSTEM
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
SERVICE BRAKES, HYDRAULIC
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
ELECTRICAL SYSTEM
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
2020 Mercedes-Benz Metris-Passenger-VAN NHTSA Safety Ratings
Crash Test Results by Configuration (expand)
Gas Powertrain
Rollover risk: 0.0%
Safety Technologies
Mercedes-Benz Metris-Passenger-VAN Repair Costs & Maintenance
Maintenance Rating
2.5Maintenance rating: 2.5 out of 5Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.
Est. Annual Maintenance
$908
Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.
2020 Mercedes-Benz Metris-Passenger-VAN Example Repair Prices
National average price ranges for common repairs. These are not model-year-specific failure predictions.
| Repair | Estimated Cost |
|---|---|
| Door Lock Actuator Replacement | $881 – $1,052 |
| Engine Mount Replacement | $926 – $1,211 |
| Liftgate Support Strut Replacement | $1,197 – $1,603 |
| Engine Mount Replacement | $787 – $1,072 |
| Air Bag Control Module Replacement | $422 – $479 |
| Power Seat Motor Replacement | $1,275 – $1,468 |
| AC Condenser Replacement | $1,485 – $1,770 |
| Gas Cap Replacement | $109 – $123 |
| Engine Mount Replacement | $4,228 – $5,809 |
| General Diagnosis | $153 – $224 |
Estimates based on national average repair costs. Actual costs may vary by location and shop.
Used Buying Checklist
Key things to inspect or verify before purchasing a 2020 Mercedes-Benz Metris-Passenger-VAN.
Inspect tire condition and check for uneven wear patterns
Verify alignment history and check for persistent alignment issues
Test power steering functionality, especially after hitting bumps
Check for any warning messages related to power steering on the dashboard
Inspect rearview camera for proper installation and functionality
Check for condensation or mold around the electrical control unit
Buying a 2020 Metris-Passenger-VAN? Check Its History First
Every 2020 Mercedes-Benz Metris-Passenger-VAN has a different past. A VIN check reveals hidden accidents, title problems, odometer rollbacks, and open recalls that reliability scores can't show you.
2020 Mercedes-Benz Metris-Passenger-VAN Common Problems by Component
7 owner complaints grouped by vehicle system.
WHEELS
2 complaintsOwners report premature and excessive tire wear on the 2020 Mercedes-Benz Metris-Passenger-VAN, with some mentioning the need for new tires as early as 7,000 to 12,000 miles. Complaints frequently mention alignment issues, with wheels not staying in alignment and contributing to the rapid tire wear. There are concerns about incorrect tire sizes and load ratings from the factory, which may lead to safety risks such as blowouts. These issues could pose a risk of loss of control, making it important for potential buyers to verify tire condition and alignment history when considering this vehicle.
STEERING
2 complaintsOwners report issues with the power steering system in the 2020 Mercedes-Benz Metris-Passenger-VAN, specifically related to malfunctions triggered by a computer glitch. Complaints frequently mention a loss of power steering function following an impact, such as hitting a bump, accompanied by a warning message or alert on the dashboard. These incidents result in a sudden inability to steer the vehicle effectively, posing a risk of losing control. The reports do not specify a particular mileage range, but they highlight a critical safety implication due to the sudden and complete loss of power steering assistance. This information is crucial for potential buyers to consider, particularly regarding the vehicle's steering reliability and safety.
ELECTRICAL SYSTEM
2 complaintsOwners report issues with the electrical system of the 2020 Mercedes-Benz Metris-Passenger-VAN, specifically involving the control unit and rearview camera. One owner describes the need to replace the control unit due to mold from condensation, a problem noted to occur after one year of ownership and widely discussed online. The repair involves significant costs, estimated at $2,700, and includes a temporary solution of covering the new unit with a plastic bag. Another complaint highlights a broken rearview camera, although no further details are provided. While no direct safety implications such as crashes or loss of control are reported, potential buyers should be aware of these electrical issues and the associated repair costs.
UNKNOWN OR OTHER (1 complaints)
UNKNOWN OR OTHER
1 complaintRear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Additionally, it was not secured properly but was just placed loosely in a plastic bag. Rear view camera system available for inspection upon request. I know for a fact that this is the case with other new 2020 Mercedes Metris. Additional information available upon request. I have had multiple conversations with MB Santa Rosa, CA and MB Wilsonville, OR and they have not been helpful. They expect me to pay for the part, even though MB did not install it properly. They refuse to fix the rear view camera system and restore it to factory specifications.
When Do 2020 Mercedes-Benz Metris-Passenger-VAN Problems Start?
Based on owner complaint patterns, here's when common issues tend to appear.
Best & Worst Mercedes-Benz Metris-Passenger-VAN Years
Comprehensive reliability analysis based on NHTSA data, owner complaints, and historical performance.
Best Mercedes-Benz Metris-Passenger-VAN Years to Buy
Based on reliability index scoreThe best Mercedes-Benz Metris-Passenger-VAN year is 2023 with a reliability score of 70/100, rated good. Other strong picks include 2022 (57/100) and 2021 (55/100).
Mercedes-Benz Metris-Passenger-VAN Years to Avoid
The worst Mercedes-Benz Metris-Passenger-VAN year is 2019 with a score of 52/100, primarily due to tires (3) issues.
Mercedes-Benz Metris-Passenger-VAN Reliability Score Trend
Mercedes-Benz Metris-Passenger-VAN reliability has improved in recent years, with newer models scoring an average of 61/100 compared to 53/100 for older years.
Scores 0–100. Higher is better. Current year highlighted.
| Year | Score | Rating |
|---|---|---|
| 2019 | 52/100 | Mixed |
| 2020 | 54/100 | Mixed |
| 2021 | 55/100 | Mixed |
| 2022 | 57/100 | Mixed |
| 2023 | 70/100 | Good |
Mercedes-Benz Metris-Passenger-VAN Reliability Compared to Other Years
2020 Mercedes-Benz Metris-Passenger-VAN Common Questions
10 questions from 2020 Mercedes-Benz Metris-Passenger-VAN owners.
Parasitic voltage draw slk350 2007
Bought new amg h6 voltage drops to 12 in one c week More than a week
Speedometer not working
no movement ABS and ASR lights on Started today
Cam Magnet Leak
2008 Mercedes SL550. The right passenger side Cam magnet is leaking. What is the recommended repair for this? Acceleration More than a year
C300 Turn signal flashes 3 times then goes out dash says check left turn signal
Every time I start the car, the lights are fine and no messages in dash. As soon as I use the left turn signal, it flashes 3 times then goes out. Dash says check left turn signal. The same thing applies to one of the two front parking lights on each headlight unit (left and right) and and the left side indicator. I can drive all day with no problem but as soon as the automatic headlights come on the parking lights and side maker come on briefly then go out and I get messages for each on dash. Replaced both headlight/turn signal units and the exact same issue persists. Turn it off and it starts all over. Maybe unrelated but when I use rear defroster radio gets static; also volume knob in center dash is inconsistant but the volume buttons on the steering wheel work fine. More than a year
Exhaust sounds like a helicopter noise
Exhaust sounds like a helicopter noise
Frequently Asked Questions
Is the 2020 Mercedes-Benz Metris-Passenger-VAN reliable?
What are the most common problems with the 2020 Mercedes-Benz Metris-Passenger-VAN?
How many recalls does the 2020 Mercedes-Benz Metris-Passenger-VAN have?
Is the 2020 Mercedes-Benz Metris-Passenger-VAN expensive to maintain?
Don’t buy a 2020 Mercedes-Benz Metris-Passenger-VAN without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.
Look Up a VIN →How We Calculate Reliability Scores
Auto Reliability Index scores are calculated on a 0–100 scale using a weighted formula that combines multiple public data sources. Each factor is weighted based on its predictive value for real-world ownership experience.
Key Ranking Factors
Complaint Severity
NHTSA owner complaints weighted by component category (e.g., powertrain, safety systems, electronics, cosmetic) — safety-critical issues carry more weight than cosmetic ones. Adjusted for sales volume so high-volume models aren't unfairly penalized.
Repair Costs
Independent reliability ratings based on repair frequency, average repair costs, and severity of typical repairs for each model.
Recall Impact
Number of NHTSA recalls weighted by severity. “Stop driving” and fire-risk recalls are penalized more heavily than minor software or labeling recalls.
Issue Diversity
Measures how many major vehicle systems (engine, transmission, electrical, braking, etc.) have recorded complaints. A vehicle with issues spread across many systems may indicate systemic quality issues.
Scores are grouped into four tiers:
- 80–100: Excellent — Top-tier reliability, minimal issues
- 60–79: Good — Reliable with some minor concerns
- 40–59: Mixed — Notable issues, research before buying
- 0–39: Risky — Significant problems, proceed with caution
Data is sourced from NHTSA recall records, owner complaint filings, and independent repair databases. Scores are recalculated as new data becomes available. While the weighting model is proprietary, all underlying data sources are public and traceable.
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