Last updated: 2026-10-10
2019 Mercedes-Benz Metris Passenger Van Reliability Report
The 2019 Mercedes-Benz Metris-Passenger-VAN has mixed reliability, the weakest of five scored years, with 12 recalls and long waits for recall parts.
Recalls
12
Complaints
8
Complaint Rate
N/A
Est. Repair Cost
$908
Detailed Score Breakdown
Component-weighted complaints normalized by sales volume
Independent repair cost ratings
Recall count weighted by severity
Breadth of reported problem categories
The Verdict
Weakest of the five scored years, with 12 recalls and owners stuck waiting on recall parts. A rear tire blowout is the most serious report.
Top Issues to Watch
- TIRES (3)
- WHEELS (2)
- ENGINE (1)
Generation & Refresh (US)
2019 is year 4 of the Third generation (W447).
- Redesigned for the 2016 model year.
- Well-established in its generation — most early issues should be resolved.
- A refresh arrives in 2024.
- 3rd generation Metris Passenger Van (US).
What this means for buyers
Well into the generation cycle — most design and manufacturing issues should be resolved by now.
2016: Third generation (W447) Launch
Generation start — new platform.
2019: This Model Year
2019 is year 4 of the Third generation (W447).
2024: Mid-Cycle Refresh
Updated features and styling tweaks.
Should You Buy the 2019 Mercedes-Benz Metris Passenger Van?
Mixed is the fair verdict. Among the Metris Passenger Van's scored model years, 2019 is the weakest of five. It has 12 recalls, against 8 for the 2020, and owner complaints are close, at 8 versus 7. The gap comes mostly from recalls.
The most serious report is a rear tire blowout at highway speed, which can cause loss of control. That owner also said the original tires wore out early and were all replaced, with the failure near 23,000 miles. Most other tire and wheel complaints describe no failure. Owners say an open recall sat unrepaired for months because the dealer and manufacturer had no parts. An open recall can keep a van off rental platforms and make it harder to sell. One owner also reported a dashboard VIN plate damaged during a windshield replacement and slow to be replaced.
Check every open recall by VIN and ask whether parts are in and the work is done. The 2020 rates about the same, with fewer recalls, and deserves the same check.
Compared to the 2020 Mercedes-Benz Metris Passenger Van, which scored 2 points higher.
Pros
- +Low complaint frequency
- +Well-established generation
- +Only 8 complaints reported
Cons
- −Below-average reliability score
- −Above-average recall count
- −TIRES: Rear tire blows out at highway speed in one report, a failure that can cause... (3 complaints)
- −WHEELS: Neither complaint here describes a mechanical failure (2 complaints)
Compare 2019 Mercedes-Benz Metris Passenger Van With
Common Problem Categories
Safety
LOW RISK- 12 manufacturer recalls issued
Other
HIGH RISK- TIRES (3)
- WHEELS (2)
Recall Overview
12
recalls on record
The 2019 Mercedes-Benz Metris Passenger Van has 12 recalls on record, which is above average. A high count can flag multiple component concerns, though it also shows the manufacturer is actively addressing known issues.
NHTSA.gov →Complaint Breakdown
8
complaintsSafety Incidents
0
Crashes
0
Fires
0
Injuries
0
Deaths
Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.
2019 Mercedes-Benz Metris Passenger Van Recall Details
12 recalls have been issued for the 2019 Mercedes-Benz Metris Passenger Van. All recall repairs are performed free of charge at authorized dealerships.
EQUIPMENT
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Consequence
The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
SEATS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Consequence
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
UNKNOWN OR OTHER
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Showing 10 of 12 recalls. View all on NHTSA.gov →
Buying a used 2019 Mercedes-Benz Metris Passenger Van? Check its history first
Tires problems lead owner complaints about the 2019 Mercedes-Benz Metris Passenger Van, and 12 recalls were issued for it. A VIN check shows whether this car's recall work was done, plus accident, title, and odometer history.
- Accidents
- Open Recalls
- Title History
- Odometer Rollback
2019 Mercedes-Benz Metris Passenger Van NHTSA Safety Ratings
Crash Test Results by Configuration (expand)
Gas Powertrain
Rollover risk: 0.0%
Safety Technologies
Mercedes-Benz Metris Passenger VanRepair Costs & Maintenance
Maintenance Rating
2.5Maintenance rating: 2.5 out of 5Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.
Est. Annual Maintenance
$908
Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.
2019 Mercedes-Benz Metris Passenger Van Example Repair Prices
National average price ranges for common repairs. These are not model-year-specific failure predictions.
| Repair | Estimated Cost |
|---|---|
| Door Lock Actuator Replacement | $881 – $1,052 |
| Engine Mount Replacement | $926 – $1,211 |
| Liftgate Support Strut Replacement | $1,197 – $1,603 |
| Engine Mount Replacement | $787 – $1,072 |
| Air Bag Control Module Replacement | $422 – $479 |
| Power Seat Motor Replacement | $1,275 – $1,468 |
| AC Condenser Replacement | $1,485 – $1,770 |
| Gas Cap Replacement | $109 – $123 |
| Engine Mount Replacement | $4,228 – $5,809 |
| General Diagnosis | $153 – $224 |
Estimates based on national average repair costs. Actual costs may vary by location and shop.
Used Buying Checklist
Key things to inspect or verify before purchasing a 2019 Mercedes-Benz Metris Passenger Van.
Run the VIN through a federal recall lookup and get proof that every open recall has been completed.
Measure tread depth on all four tires and look for uneven or early wear.
Inspect each tire's sidewalls for bulges, cuts, or damage that could signal blowout risk.
Ask for service records showing when the tires were last replaced and why.
Confirm the dashboard VIN plate is intact and readable and matches the title, especially if the windshield has been replaced.
Ask whether the van was used for rentals, and check whether an open recall has blocked listings.
2019 Mercedes-Benz Metris Passenger Van Common Problems by Component
8 owner complaints grouped by vehicle system.
TIRES
3 complaintsA rear tire blows out at highway speed in one report, a failure that can cause loss of control. That owner also says the original tires wore out early and were all replaced, with the failure near 23,000 miles. The other complaints describe no tire failure at all. They concern an open recall notice that the owners could not get repaired because the dealer and manufacturer had no parts, and they say the wait has gone on far too long.
WHEELS
2 complaintsNeither complaint here describes a mechanical failure. Both are about an open recall that the owners say has gone unrepaired for months, with the manufacturer slow to respond. The cost is financial, not a safety event: an open recall can keep a van off rental platforms and make it harder to sell. One filing also describes a dashboard VIN plate that was damaged during a windshield replacement and is slow to be replaced.
ENGINE
1 complaintA check engine light on a Mercedes-Benz Metris, accompanied by a P052E code, often indicates a problem with the Positive Crankcase Ventilation (PCV) system, specifically the PCV regulator valve or its associated components. This code signals that the Powertrain Control Module (PCM) has detected an issue with the crankcase pressure, suggesting a malfunction in the PCV system's ability to regulate pressure.
FUEL/PROPULSION SYSTEM (1 complaints)
FUEL/PROPULSION SYSTEM
1 complaintThe pressure relief valve part on our Mercedes van is causing a check engine light to go off with code P052E. It's a known issue on several MB models (GLB, C300, etc.) that this original part wears out and can potentially cause an under-hood fire if oil gets clogged up in the components. To my knowledge there is no routine maintenance that we missed that would be causing this issue. MB has since released a new style of PCV part with insulation wrapped around the hose to prevent condensation build up. It's not possible to get the original stye of that part that is installed on our van anymore because Mercedes knows the part is poorly constructed and will fail. It's a costly and laborious repair (5-7 hrs), yet it seems like they already know it's a widespread and serious safety issue, however there is no recall on it on the 2019 Mercedes Metris as of now.
SERVICE BRAKES (1 complaints)
SERVICE BRAKES
1 complaintTHIS VEHICLE IS EQUIPPED WITH ELECTRONICS STABILITY CONTROL (ESC) WHICH INCLUDES CROSSWIND ASSIST. THE CROSSWIND ASSIST IS THE SOURCE OF THE SAFETY PROBLEM. The crosswind assist will engage in strong crosswinds and in certain road conditions such as a dip in the road or an off camber dip it immediately brake one side or the other causing the vehicle to quickly and unexpectedly lurch to one side or the other. I've experienced this multiple times and it has the potential for causing serious accidents. I communicated this complaint to my Mercedes service tech. It is a known problem on both Metris and Sprinter vans. It cannot be disabled from ESC. I was shocked to find out this has been reported to Mercedes multiple times and there has been no corrective action. If this defect has not killed anyone yet (that we know of) it certainly will. Even though there are not that many Merceds vans on the road in the US this problem is very serious and needs to be addressed quickly. Please update me on this problem as soon as possible. I am very uncomfortable driving this vehicle in its current condition.
Best & Worst Mercedes-Benz Metris Passenger Van Years
Best Mercedes-Benz Metris Passenger Van Years to Buy
Based on reliability index scoreMercedes-Benz Metris Passenger Van Years to Avoid
2019
(Current Model)
Mercedes-Benz Metris Passenger Van Reliability Score Trend
Scores 0–100. Higher is better. Current year highlighted.
| Year | Score | Rating |
|---|---|---|
| 2019 | 52/100 | Mixed |
| 2020 | 54/100 | Mixed |
| 2021 | 55/100 | Mixed |
| 2022 | 57/100 | Mixed |
| 2023 | 70/100 | Good |
Mercedes-Benz Metris Passenger Van Reliability Compared to Other Years
2019 Mercedes-Benz Metris Passenger Van Common Questions
10 questions from 2019 Mercedes-Benz Metris Passenger Van owners.
Parasitic voltage draw slk350 2007
Bought new amg h6 voltage drops to 12 in one c week More than a week
Speedometer not working
no movement ABS and ASR lights on Started today
Cam Magnet Leak
2008 Mercedes SL550. The right passenger side Cam magnet is leaking. What is the recommended repair for this? Acceleration More than a year
C300 Turn signal flashes 3 times then goes out dash says check left turn signal
Every time I start the car, the lights are fine and no messages in dash. As soon as I use the left turn signal, it flashes 3 times then goes out. Dash says check left turn signal. The same thing applies to one of the two front parking lights on each headlight unit (left and right) and and the left side indicator. I can drive all day with no problem but as soon as the automatic headlights come on the parking lights and side maker come on briefly then go out and I get messages for each on dash. Replaced both headlight/turn signal units and the exact same issue persists. Turn it off and it starts all over. Maybe unrelated but when I use rear defroster radio gets static; also volume knob in center dash is inconsistant but the volume buttons on the steering wheel work fine. More than a year
Exhaust sounds like a helicopter noise
Exhaust sounds like a helicopter noise
Frequently Asked Questions
Is the 2019 Mercedes-Benz Metris-Passenger-VAN reliable?
What are the most common problems with the 2019 Mercedes-Benz Metris-Passenger-VAN?
Does the 2019 Mercedes-Benz Metris-Passenger-VAN have tire problems?
How many recalls does the 2019 Mercedes-Benz Metris-Passenger-VAN have?
Is the 2019 Mercedes-Benz Metris-Passenger-VAN better than the 2020?
Don’t buy a 2019 Mercedes-Benz Metris Passenger Van without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.
How we score the 2019 Mercedes-Benz Metris Passenger Van
Of the four inputs behind this score, the 2019 Mercedes-Benz Metris Passenger Van does best on recall impact (54/100) and worst on repair costs (50/100). Scores weight complaint severity at 35%, repair costs at 30%, recall impact at 20%, and the spread of complaints across systems at 15%, with complaint counts adjusted for US sales. Read the full methodology.
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