Last updated: 2026-10-10
2021 Mercedes-Benz Metris Passenger Van Reliability Report
The 2021 Mercedes-Benz Metris-Passenger-VAN rates mixed, with seven recalls including brakes and the fuel system.
Recalls
7
Complaints
1
Complaint Rate
N/A
Est. Repair Cost
$908
Detailed Score Breakdown
Component-weighted complaints normalized by sales volume
Independent repair cost ratings
Recall count weighted by severity
Breadth of reported problem categories
The Verdict
Middle of the pack among Metris years, with just one owner complaint but seven recalls, including brakes and two for the fuel system.
Top Issues to Watch
- EQUIPMENT (1)
Generation & Refresh (US)
2021 is year 6 of the Third generation (W447).
- Redesigned for the 2016 model year.
- Well-established in its generation — most early issues should be resolved.
- A refresh arrives in 2024.
- 3rd generation Metris Passenger Van (US).
What this means for buyers
Well into the generation cycle — most design and manufacturing issues should be resolved by now.
2016: Third generation (W447) Launch
Generation start — new platform.
2021: This Model Year
2021 is year 6 of the Third generation (W447).
2024: Mid-Cycle Refresh
Updated features and styling tweaks.
Should You Buy the 2021 Mercedes-Benz Metris Passenger Van?
Reliability is mixed, and this van sits in the middle of the five scored Metris-Passenger-VAN model years. The 2020 and 2022 models also rate mixed and about the same, so neither neighbor is a clear step up or down. Owners filed only one complaint for this year, compared with seven for 2020 and nine for 2022. That is a light record, but the data does not say what the complaint was about.
The recalls are the main issue. Federal recall records list seven for this year. They cover seats, seat belts, hydraulic service brakes, the gasoline fuel system (two separate recalls), electrical communication, and back over prevention equipment. Brake and fuel system recalls deserve the closest attention. The data does not say how any of them were resolved.
Before buying, ask the seller for proof that every recall was completed. Run the VIN through the federal recall lookup as well. The 2022 model has five recalls, but it also has more owner complaints, so it is not an automatic upgrade.
Compared to the 2022 Mercedes-Benz Metris Passenger Van, which scored 2 points higher. See also the 2020 Mercedes-Benz Metris Passenger Van for an earlier comparison.
Pros
- +Low complaint frequency
- +Well-established generation
- +Only 1 complaints reported
Cons
- −Below-average reliability score
- −Above-average recall count
- −EQUIPMENT (1)
Compare 2021 Mercedes-Benz Metris Passenger Van With
Common Problem Categories
Safety
LOW RISK- 7 manufacturer recalls issued
Other
LOW RISK- EQUIPMENT (1)
Recall Overview
7
recalls on record
The 2021 Mercedes-Benz Metris Passenger Van has 7 recalls on record, which is above average. A high count can flag multiple component concerns, though it also shows the manufacturer is actively addressing known issues.
NHTSA.gov →Complaint Breakdown
1
complaintsSafety Incidents
0
Crashes
0
Fires
0
Injuries
0
Deaths
Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.
2021 Mercedes-Benz Metris Passenger Van Recall Details
7 recalls have been issued for the 2021 Mercedes-Benz Metris Passenger Van. All recall repairs are performed free of charge at authorized dealerships.
SEATS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Consequence
An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.
Remedy
DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.
SEAT BELTS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
SERVICE BRAKES, HYDRAULIC
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Buying a used 2021 Mercedes-Benz Metris Passenger Van? Check its history first
Equipment problems lead owner complaints about the 2021 Mercedes-Benz Metris Passenger Van, and 7 recalls were issued for it. A VIN check shows whether this car's recall work was done, plus accident, title, and odometer history.
- Accidents
- Open Recalls
- Title History
- Odometer Rollback
2021 Mercedes-Benz Metris Passenger Van NHTSA Safety Ratings
Crash Test Results by Configuration (expand)
Gas Powertrain
Rollover risk: 0.0%
Safety Technologies
Mercedes-Benz Metris Passenger VanRepair Costs & Maintenance
Maintenance Rating
2.5Maintenance rating: 2.5 out of 5Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.
Est. Annual Maintenance
$908
Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.
2021 Mercedes-Benz Metris Passenger Van Example Repair Prices
National average price ranges for common repairs. These are not model-year-specific failure predictions.
| Repair | Estimated Cost |
|---|---|
| Door Lock Actuator Replacement | $881 – $1,052 |
| Engine Mount Replacement | $926 – $1,211 |
| Liftgate Support Strut Replacement | $1,197 – $1,603 |
| Engine Mount Replacement | $787 – $1,072 |
| Air Bag Control Module Replacement | $422 – $479 |
| Power Seat Motor Replacement | $1,275 – $1,468 |
| AC Condenser Replacement | $1,485 – $1,770 |
| Gas Cap Replacement | $109 – $123 |
| Engine Mount Replacement | $4,228 – $5,809 |
| General Diagnosis | $153 – $224 |
Estimates based on national average repair costs. Actual costs may vary by location and shop.
Used Buying Checklist
Key things to inspect or verify before purchasing a 2021 Mercedes-Benz Metris Passenger Van.
Verify completion of recall repairs for equipment and back over prevention
Inspect backup camera functionality for any delays or malfunctions
Check availability of parts for any outstanding recalls
Ensure all safety systems are operational and have been serviced
2021 Mercedes-Benz Metris Passenger Van Common Problems by Component
1 owner complaints grouped by vehicle system.
EQUIPMENT
1 complaintThe contact owns a 2021 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 25V463000 (Equipment, Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Best & Worst Mercedes-Benz Metris Passenger Van Years
Best Mercedes-Benz Metris Passenger Van Years to Buy
Based on reliability index score2023
2022
2021
(Current Model)
Mercedes-Benz Metris Passenger Van Years to Avoid
Mercedes-Benz Metris Passenger Van Reliability Score Trend
Scores 0–100. Higher is better. Current year highlighted.
| Year | Score | Rating |
|---|---|---|
| 2019 | 52/100 | Mixed |
| 2020 | 54/100 | Mixed |
| 2021 | 55/100 | Mixed |
| 2022 | 57/100 | Mixed |
| 2023 | 70/100 | Good |
Mercedes-Benz Metris Passenger Van Reliability Compared to Other Years
2021 Mercedes-Benz Metris Passenger Van Common Questions
10 questions from 2021 Mercedes-Benz Metris Passenger Van owners.
Parasitic voltage draw slk350 2007
Bought new amg h6 voltage drops to 12 in one c week More than a week
Speedometer not working
no movement ABS and ASR lights on Started today
Cam Magnet Leak
2008 Mercedes SL550. The right passenger side Cam magnet is leaking. What is the recommended repair for this? Acceleration More than a year
C300 Turn signal flashes 3 times then goes out dash says check left turn signal
Every time I start the car, the lights are fine and no messages in dash. As soon as I use the left turn signal, it flashes 3 times then goes out. Dash says check left turn signal. The same thing applies to one of the two front parking lights on each headlight unit (left and right) and and the left side indicator. I can drive all day with no problem but as soon as the automatic headlights come on the parking lights and side maker come on briefly then go out and I get messages for each on dash. Replaced both headlight/turn signal units and the exact same issue persists. Turn it off and it starts all over. Maybe unrelated but when I use rear defroster radio gets static; also volume knob in center dash is inconsistant but the volume buttons on the steering wheel work fine. More than a year
Exhaust sounds like a helicopter noise
Exhaust sounds like a helicopter noise
Frequently Asked Questions
Is the 2021 Mercedes-Benz Metris-Passenger-VAN reliable?
What are the most common problems with the 2021 Mercedes-Benz Metris-Passenger-VAN?
Does the 2021 Mercedes-Benz Metris-Passenger-VAN have fuel system problems?
How many recalls does the 2021 Mercedes-Benz Metris-Passenger-VAN have?
Is the 2021 Mercedes-Benz Metris-Passenger-VAN better than the 2020 or 2022?
Don’t buy a 2021 Mercedes-Benz Metris Passenger Van without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.
How we score the 2021 Mercedes-Benz Metris Passenger Van
Of the four inputs behind this score, the 2021 Mercedes-Benz Metris Passenger Van does best on recall impact (63/100) and worst on repair costs (50/100). Scores weight complaint severity at 35%, repair costs at 30%, recall impact at 20%, and the spread of complaints across systems at 15%, with complaint counts adjusted for US sales. Read the full methodology.
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