Last updated: 2026-10-10
2023 Ram ProMaster Reliability Report
The 2023 Ram Promaster rates good for reliability, but steering that can cut out without warning is the problem to check before buying.
Recalls
7
Complaints
39
Complaint Rate
4.8per 10,000 sold
Est. Repair Cost
$858
Detailed Score Breakdown
Component-weighted complaints normalized by sales volume
Independent repair cost ratings
Recall count weighted by severity
Breadth of reported problem categories
The Verdict
First year of the second generation, rated good, with sudden steering loss and an engine cooling recall repair that owners say has waited on parts.
Top Issues to Watch
- STEERING (12)
- ELECTRICAL SYSTEM (9)
- ENGINE AND ENGINE COOLING (7)
Generation & Refresh (US)
2023 is the first model year of the Second generation (2023-present).
- First-year models may have unresolved issues from the new design.
- Redesigned for the 2023 model year.
- 2nd generation ProMaster (US).
What this means for buyers
First-year models carry more risk — early production issues are common. Consider waiting for the second year if reliability is a priority.
2023: Second generation (2023-present) Launch
Generation start — new platform.
Should You Buy the 2023 Ram ProMaster?
Buy it with care. This model year rates good for reliability, close to average among 2023 trucks and among the stronger of the nine Promaster years. The 2022 and 2024 vans rate about the same, so neither neighbor offers a clear step up. The 2024 has far fewer complaints, but it has had much less time on the road to collect them.
The steering is the biggest worry. Owners describe power steering that cuts out, locks up, or turns suddenly heavy, sometimes with no warning light. Several nearly hit walls or other vehicles. Shops most often blame water in the steering wiring harness and connectors, and owners report backordered parts and long waits. Three complaints involve fire, and two of those were engine compartment fires that totaled the vans. Federal recall records list an engine and engine cooling recall, and owners say parts were not available. Delivery fleets also report road debris puncturing the exposed oil pan, which seizes the engine.
Ask the seller for proof that every recall repair is done, especially the engine cooling one. Ask for any steering rack or harness work, and check the oil pan if the van worked in a fleet.
Compared to the 2024 Ram ProMaster, which scored 1 points lower. See also the 2022 Ram ProMaster for an earlier comparison.
Pros
- +Acceptable reliability score
- +Below-average complaint rate for Truck
- +Only 39 complaints reported
Cons
- −Above-average recall count
- −STEERING: Power steering cuts out, locks up, or turns suddenly heavy with little warning (12 complaints)
- −ELECTRICAL SYSTEM: Fire is the most serious problem here (9 complaints)
- −3 fire incidents reported in owner complaints
Compare 2023 Ram ProMaster With
2023 Toyota Tundra
Reliability: 59/100
2023 Ford F-150 Lightning
Reliability: 45/100
2023 Chevrolet Silverado
Reliability: 75/100
2023 Ford F-150
Reliability: 68/100
2023 GMC Sierra 1500
Reliability: 69/100
Common Problem Categories
Safety
LOW RISK- 7 manufacturer recalls issued
Other
HIGH RISK- STEERING (12)
- ELECTRICAL SYSTEM (9)
Recall Overview
7
recalls on record
The 2023 Ram ProMaster has 7 recalls on record, which is above average. A high count can flag multiple component concerns, though it also shows the manufacturer is actively addressing known issues.
NHTSA.gov →Complaint Breakdown
4.8
per 10,000 soldSegment avg: 10.7
Safety Incidents
0
Crashes
3
Fires
0
Injuries
0
Deaths
Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.
2023 Ram ProMaster Recall Details
7 recalls have been issued for the 2023 Ram ProMaster. All recall repairs are performed free of charge at authorized dealerships.
STRUCTURE
Braun Corporation (Braun) is recalling certain 2023-2024 Ram ProMaster vehicles. The installed window may have the wrong type of glass for an emergency exit. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Consequence
A noncompliant emergency exit can increase the risk of ejection and injury during a crash.
Remedy
Dealers will replace the window, free of charge. Owner notification letters are expected to be mailed April 13, 2026. Owners may contact Braun's customer service at 1-800-488-0359.
EQUIPMENT ADAPTIVE/MOBILITY
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
ENGINE AND ENGINE COOLING
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence
Electrical circuits that overheat increase the risk of a fire.
Remedy
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January and March 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Buying a used 2023 Ram ProMaster? Check its history first
Steering problems lead owner complaints about the 2023 Ram ProMaster, and 7 recalls were issued for it. A VIN check shows whether this car's recall work was done, plus accident, title, and odometer history.
- Accidents
- Open Recalls
- Title History
- Odometer Rollback
2023 Ram ProMaster NHTSA Safety Ratings
Crash Test Results by Configuration (expand)
Gas Powertrain
Rollover risk: 0.0%
Safety Technologies
Ram ProMasterRepair Costs & Maintenance
Maintenance Rating
2Maintenance rating: 2 out of 5Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.
Est. Annual Maintenance
$858
Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.
2023 Ram ProMaster Example Repair Prices
National average price ranges for common repairs. These are not model-year-specific failure predictions.
| Repair | Estimated Cost |
|---|---|
| Drive Axle Assembly Drain & Refill | $173 – $201 |
| MAP Sensor Replacement | $87 – $146 |
| Transmission Position Sensor Replacement | $540 – $752 |
| Dashboard Replacement | $2,441 – $2,869 |
| Anti-lock Brake System (ABS) Diagnosis | $118 – $173 |
| Brake Vacuum Pump Replacement | $448 – $483 |
| Power Steering System Leak Inspection | $61 – $90 |
| Yaw Sensor Replacement | $199 – $239 |
| Headlamp Control Module Replacement | $892 – $1,018 |
| Brake Caliper Replacement | $753 – $822 |
Estimates based on national average repair costs. Actual costs may vary by location and shop.
Used Buying Checklist
Key things to inspect or verify before purchasing a 2023 Ram ProMaster.
Drive over speed bumps and through tight turns, and feel for steering that jerks, goes heavy, or cuts out.
At startup, watch for power steering, forward collision, or hill start assist warning lights.
Ask for records of any steering rack or wiring harness replacement for water damage or corrosion.
Run the VIN through federal recall records and confirm every open recall has actually been completed.
With the engine off, turn the cooling fan by hand and reject a fan that drags or whirs.
Look under the van for dents, holes, or oil leaks on the exposed oil pan.
Restart the van and confirm Uconnect settings stick, automatic emergency braking stays on, and SOS calling works.
Inspect the 12V outlet and any added wiring for scorch marks, melted plastic, or crimped wires.
2023 Ram ProMaster Common Problems by Component
39 owner complaints grouped by vehicle system.
STEERING
12 complaintsPower steering cuts out, locks up, or turns suddenly heavy with little warning. The 12 complaints describe the wheel jerking or shaking, often over bumps or while turning, and several drivers nearly hit walls or other cars. Some see power steering, forward collision, and hill start lights come on, while others get no warning at all. Shops most often blame water getting into the steering wiring harness and connectors, which corrodes them and damages the rack. Fixes usually mean a new rack or harness, and owners report backordered parts and long waits.
ELECTRICAL SYSTEM
9 complaintsSafety-relatedFire is the most serious problem here. Three of the 9 complaints involve fire: two front-end or engine compartment fires that totaled the vans, and one 12V outlet fire. The other reports center on the Uconnect system faulting out. When it does, automatic emergency braking can switch off, the parking brake setting changes on its own, speed readouts flip to km/h, and saved settings revert. Owners also report emergency call systems that never worked, vans locking themselves, and turn signals that flash fast even after a harness replacement.
ENGINE AND ENGINE COOLING
7 complaintsThese complaints are mostly about a recall repair that can't be done yet, not about breakdowns. Nearly every owner says they got a recall notice for the engine cooling system, worry about fire, and were told by the dealer or manufacturer that parts were not available. Many say the wait has gone on too long. Only one report describes a symptom: a cooling fan whirring at idle, spinning slowly, and dragging when turned by hand, with no warning light.
ENGINE (3 complaints)
ENGINE
3 complaintsRoad debris punches a hole in the oil pan, which sits exposed under the van. The oil drains out and the engine seizes, and drivers get no warning until it stops and the engine light comes on. These reports come from rental delivery fleets, and one fleet says it has happened three times. One repair cost $10,172. Separately, one owner says a manufacturer representative told them not to drive the van while it waits for a recall repair.
UNKNOWN OR OTHER (3 complaints)
UNKNOWN OR OTHER
3 complaintsSafety systems keep switching themselves off. Owners report the emergency SOS call system not working for years despite repeated dealer visits, and one believes water leaking through roof seams is shorting the unit. Others say the Uconnect system keeps faulting out while driving, which disables automatic emergency braking and SOS more often than not. One commercial owner lists a recall with no remedy, lost use of the van, financial harm, and a manufacturer that does not respond.
LANE DEPARTURE (1 complaints)
LANE DEPARTURE
1 complaintBlind Spot Alert Unavailable. Service Required. Randomly occurs with potential for accidents while changing lanes. Dealer confirmed event but was unable to resolve. Appears many Promasters since 2021 experience same problem.
FUEL/PROPULSION SYSTEM (1 complaints)
FUEL/PROPULSION SYSTEM
1 complaintMy company issued 2023 Ram Promaster has an issue with the cab filling up with raw gas fumes during hot weather. They are very over bearing, make breathing difficult and of course they are flammable. I've taken it to the dealership 4 times now over the past year. The first 3 times they've said they can't replicate it and they don't smell anything. One dealership did try replacing the evap canister and fuel tank pressure sensor but this did not fix the issue. Eventually I determined the source of the fumes myself. They are back flowing from the leak detection pump filter and I even have this on video. The 4th time I took the van back, showed them the video and raised a fuss so they gave me a brand new 2025 to borrow while they try to fix my work van. Well sure enough I have caught the 2025 loaner doing the same thing and I also have it on video and have a witness. This leads to me to believe this is a factory design flaw with the Ram Promaster vans. They are supposedly submitting this to their engineering department but I do not want this getting swept under the rug. If you look up emissions recall UB4 it appears they have had this issue for years but never truly fixed it. The manufacturer is getting away with putting dangerous vehicles on the road and not properly resolving the issue.
SERVICE BRAKES (1 complaints)
SERVICE BRAKES
1 complaintWhat component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership was unable to duplicate issue on a test drive, but an independent service center (Safelite Auto Glass) detected a fault code (C14A5-92) related to Lane Departure and Automatic Emergency Braking. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not at this time Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The “Collision Avoidance OFF” and “ESC” lights illuminated when the Automatic Emergency Braking engaged while vehicle slid into an adjoining lane on the interstate.
FORWARD COLLISION AVOIDANCE (1 complaints)
FORWARD COLLISION AVOIDANCE
1 complaintThe FCW function does not engage if you put the vehicle in gear to soon. You must wait at least 5 seconds after starting the engine before shifting into gear or else the FCW will not turn on. The dealer said there is no fix. I believe this is a software issue. This has been functioning this way since the vehicle was new.
EXTERIOR LIGHTING (1 complaints)
EXTERIOR LIGHTING
1 complaintI finally found a place to report issues with my 2023 Ram ProMaster 3500. I have experienced different issues with this vehicle. The turn indicator failure first started around 8000 miles. The door ajar light for the sliding door started around 35000 miles. What I believe is the traction control, has been an ongoing issue unsure of when it started, but is the most common issue. 1) Multiple times, the left turn signal randomly fails, the bulb indicator light turns on. The front left and mirror signal don't work. While the rear one does. Then out of nowhere, it starts to work again. Has happened multiple times. 2) multiple times right side sliding door sensor fails. Can be up to 2 hours after driving, the door ajar symbol comes on. Making the user interface unusable. Stop the van, open and close the door, it clears it. Then shortly later, the door ajar indicator comes on. And with the door ajar light illuminated, it does not allow the doors to be locked. 3) the traction control (i believe), on one side or the other, will grab, making a grinding noise, slow the vehicle down slightly and pull it slightly in that direction. It happens on any surface type, dry, wet, or icy. And happens at highway speeds, 50-80 mph. I've notice it happen a quite a few times when passing another vehicle. Which ever side the vehicle is on that you are passing, that side will grind (activate)
Best & Worst Ram ProMaster Years
Best Ram ProMaster Years to Buy
Based on reliability index score2018
2023
(Current Model)
2024
Ram ProMaster Years to Avoid
No Ram ProMaster years are statistical outliers in our data.
Scores stay between 58 and 68 across 9 scored model years.
Ram ProMaster Reliability Score Trend
Scores 0–100. Higher is better. Current year highlighted.
| Year | Score | Rating |
|---|---|---|
| 2018 | 68/100 | Good |
| 2019 | 58/100 | Mixed |
| 2020 | 62/100 | Good |
| 2021 | 58/100 | Mixed |
| 2022 | 61/100 | Good |
| 2023 | 63/100 | Good |
| 2024 | 62/100 | Good |
| 2025 | 62/100 | Good |
| 2026 | 65/100 | Good |
Ram ProMaster Reliability Compared to Other Years
2023 Ram ProMaster Common Questions
10 questions from 2023 Ram ProMaster owners.
My windows don’t work
I’m having a problem with my rear windows and they won’t go down I was told to fix replace the main power switch and I did that and my rears don’t work I also noticed that my passenger window doesn’t go down unless the driver rolls it down with their switch More than a year
Ram 3500 will not start
When trying to start the truck the starter clicks once but will not turnover. Any idea what to check. Started today
Vibration and droning sound in vehicle while driving
The issues are at an rpm at 1050 at any speed keeping it steady in this exact range. If you go slower it will drop a gear and is fine. If you go above this rpm in this gear it goes away. They changed the transmission valve body and updated software. This didn't fix the problem. What it did do is raise the idle rpm from 500 to 550 and lowered the warmup rpm, which was much higher. I've been on 2 tech rides 1 to show him the issues that he could not duplicate, then he drove and replicated issues. Another issue l brought it in for was the clunking when slowing down to a stop. It seems fixed for now only the clunking issue. Now 1/7/2026 they are telling me that the vehicle is within normal operating conditions. I have less than 7800 miles on a brand new 2023 Ram 1500 mild hybrid. What would correct this problem would be for the transmission computer to drop to a lower gear just above the 1050 rpm to avoid lugging the engine. More than a year
ram1500 tradesnan
lost keyffob how canI i start truck
coolant consumption
2025 Ram 1500 3.6 E torque motor, new 9 moths old 5000 miles burned through 3 gallons of coolant so far, no leaks was pressure tested with negative results, also the first cold start of the day 32 degrees and lower I have a loud screaming squeal from my motor for about 15 seconds, not the belts they have been tested. this new truck has spent a total of two weeks in the dealer shop and I'm frustrated and angry with this situation. the dealer said (we don't know what's wrong) wait for the recall. More than a year
Frequently Asked Questions
Is the 2023 Ram Promaster reliable?
What are the most common problems with the 2023 Ram Promaster?
Does the 2023 Ram Promaster have steering problems?
Does the 2023 Ram Promaster have fire problems?
Is the 2023 Ram Promaster better than the 2022 or 2024?
Don’t buy a 2023 Ram ProMaster without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.
How we score the 2023 Ram ProMaster
Of the four inputs behind this score, the 2023 Ram ProMaster does best on how many systems draw complaints (86/100) and worst on repair costs (40/100). Scores weight complaint severity at 35%, repair costs at 30%, recall impact at 20%, and the spread of complaints across systems at 15%, with complaint counts adjusted for US sales. Read the full methodology.
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