Last updated: 2026-04-10
2023 Ram Promaster Reliability Report
The 2023 Ram Promaster scores 63/100 ("Good"). With 7 recalls and 39 owner complaints, reliability is acceptable but not class-leading.
Recalls
7
Complaints
39
Complaint Rate
4.8per 10,000 sold
Est. Repair Cost
$858
Detailed Score Breakdown
Component-weighted complaints normalized by sales volume
Independent repair cost ratings
Recall count weighted by severity
Breadth of reported problem categories
The Verdict
Acceptable reliability — worth considering with a pre-purchase inspection.
Top Issues to Watch
- STEERING (12)
- ELECTRICAL SYSTEM (9)
- ENGINE AND ENGINE COOLING (7)
Generation & Refresh (US)
2023 is the first model year of the Second generation (2023-present).
- First-year models may have unresolved issues from the new design.
- Redesigned for the 2023 model year.
- 2nd generation Promaster (US).
What this means for buyers
First-year models carry more risk — early production issues are common. Consider waiting for the second year if reliability is a priority.
2023: Second generation (2023-present) Launch
Generation start — new platform.
Should You Buy the 2023 Ram Promaster?
At 63/100, the 2023 Ram Promaster lands in "Good" territory — acceptable, but not class-leading. As a first-year redesign, early-adopter issues are common.
Owners log 39 complaints on this model year — enough to suggest attention is needed, but no single failure mode dominates yet.
Get a pre-purchase inspection on any used example, with extra attention to steering (12). An extended warranty is worth pricing out.
Compared to the 2024 Ram Promaster, which scored 1 points lower. See also the 2022 Ram Promaster for an earlier comparison.
Pros
- +Acceptable reliability score
- +Below-average complaint rate for Truck
- +Only 39 complaints reported
Cons
- −Above-average recall count
- −STEERING: Electronic power steering (EPS) failures (12 complaints)
- −ELECTRICAL SYSTEM: Several issues with the 2023 Ram Promaster's electrical system, with three... (9 complaints)
- −3 fire incidents reported in owner complaints
Compare 2023 Ram Promaster With
2023 GMC Sierra 1500
Reliability: 69/100
2023 Ford F-150 Lightning
Reliability: 45/100
2023 Ford F-150
Reliability: 68/100
2023 Toyota Tundra
Reliability: 59/100
2023 Chevrolet Silverado
Reliability: 75/100
Common Problem Categories
Safety
LOW RISK- 7 manufacturer recalls issued
Other
HIGH RISK- STEERING (12)
- ELECTRICAL SYSTEM (9)
Recall Overview
7
recalls on record
The 2023 Ram Promaster has 7 recalls on record, which is above average. A high count can flag multiple component concerns, though it also shows the manufacturer is actively addressing known issues.
NHTSA.gov →Complaint Breakdown
4.8
per 10,000 soldSegment avg: 10.7
Safety Incidents
0
Crashes
3
Fires
0
Injuries
0
Deaths
Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.
2023 Ram Promaster Recall Details
7 recalls have been issued for the 2023 Ram Promaster. All recall repairs are performed free of charge at authorized dealerships.
STRUCTURE
Braun Corporation (Braun) is recalling certain 2023-2024 Ram ProMaster vehicles. The installed window may have the wrong type of glass for an emergency exit. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Consequence
A noncompliant emergency exit can increase the risk of ejection and injury during a crash.
Remedy
Dealers will replace the window, free of charge. Owner notification letters are expected to be mailed April 13, 2026. Owners may contact Braun's customer service at 1-800-488-0359.
EQUIPMENT ADAPTIVE/MOBILITY
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
ENGINE AND ENGINE COOLING
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence
Electrical circuits that overheat increase the risk of a fire.
Remedy
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January and March 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Buying a used 2023 Ram Promaster? Check its history first
Every 2023 Ram Promaster has a different past. A VIN check reveals hidden accidents, title problems, odometer rollbacks, and open recalls that reliability scores can't show you.
- Accidents
- Open Recalls
- Title History
- Odometer Rollback
2023 Ram Promaster NHTSA Safety Ratings
Crash Test Results by Configuration (expand)
Gas Powertrain
Rollover risk: 0.0%
Safety Technologies
Ram PromasterRepair Costs & Maintenance
Maintenance Rating
2Maintenance rating: 2 out of 5Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.
Est. Annual Maintenance
$858
Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.
2023 Ram Promaster Example Repair Prices
National average price ranges for common repairs. These are not model-year-specific failure predictions.
| Repair | Estimated Cost |
|---|---|
| Drive Axle Assembly Drain & Refill | $173 – $201 |
| MAP Sensor Replacement | $87 – $146 |
| Transmission Position Sensor Replacement | $540 – $752 |
| Dashboard Replacement | $2,441 – $2,869 |
| Anti-lock Brake System (ABS) Diagnosis | $118 – $173 |
| Brake Vacuum Pump Replacement | $448 – $483 |
| Power Steering System Leak Inspection | $61 – $90 |
| Yaw Sensor Replacement | $199 – $239 |
| Headlamp Control Module Replacement | $892 – $1,018 |
| Brake Caliper Replacement | $753 – $822 |
Estimates based on national average repair costs. Actual costs may vary by location and shop.
Used Buying Checklist
Key things to inspect or verify before purchasing a 2023 Ram Promaster.
Inspect steering system for water damage or corrosion
Check UConnect system functionality, especially emergency braking
Verify completion of engine cooling system recall repairs
Inspect oil pan for damage or vulnerability to road debris
Test emergency call system for proper operation
2023 Ram Promaster Common Problems by Component
39 owner complaints grouped by vehicle system.
STEERING
12 complaintsOwners report frequent issues with the 2023 Ram Promaster's steering, primarily involving electronic power steering (EPS) failures. Complaints frequently mention intermittent or complete loss of power steering, often attributed to water intrusion and corrosion in the wiring harness or EPS control module. Symptoms include the steering wheel locking up, becoming difficult to turn, or jerking unexpectedly, sometimes accompanied by warning lights such as the power steering module light and forward collision warning. These issues typically occur at various mileages, with some reports at as low as 13,500 miles. Safety implications are significant, with multiple owners describing near-misses or loss of control while driving, especially on highways or when encountering road bumps. Potential buyers should be aware of these recurring issues and may consider inspecting the vehicle for any signs of water damage or corrosion in the steering system.
ELECTRICAL SYSTEM
9 complaintsSafety-relatedOwners report several issues with the 2023 Ram Promaster's electrical system, with three incidents involving vehicle fires. Complaints frequently mention engine compartment fires and issues with the cooling fan module, associated with an open recall for defective components. Other reported problems include malfunctions in the UConnect system, which may disable critical safety features such as automatic emergency braking and parking brakes. Additionally, some owners experience persistent issues with the 12v DC outlet catching fire and signal light malfunctions. These issues appear across various mileage ranges, with some occurring shortly after purchase, and they pose significant safety risks, particularly the fire incidents.
ENGINE AND ENGINE COOLING
7 complaintsOwners of the 2023 Ram Promaster frequently report receiving recall notifications related to the engine and engine cooling system, specifically under NHTSA Campaign Number: 25V720000. A common issue described is the unavailability of parts needed for recall repairs, with several owners noting that the manufacturer has exceeded a reasonable timeframe to provide these parts. One owner reports an abnormal whirring sound from the engine compartment while idling, attributed to a cooling fan issue, with the vehicle having approximately 5,275 miles. No incidents of crashes, fires, or loss of control are reported, but owners express concern over potential safety risks and are advised not to drive their vehicles. Buyers should be aware of these unresolved recall issues and the potential wait times for necessary repairs.
ENGINE (3 complaints)
ENGINE
3 complaintsOwners of the 2023 Ram Promaster report issues primarily related to the oil pan's vulnerability to road debris. Complaints frequently mention that debris can damage the oil pan, leading to oil drainage and subsequent engine jamming, with no warning until dashboard lights activate post-failure. This issue is noted in multiple instances within rental fleets, suggesting repeated occurrences. While there are no reports of crashes or fires, the inability to operate the vehicle due to engine failure poses a potential safety risk. Prospective buyers should be aware of the oil pan's exposure and consider the potential costs and downtime associated with this problem.
UNKNOWN OR OTHER (3 complaints)
UNKNOWN OR OTHER
3 complaintsOwners report recurring issues with the 2023 Ram Promaster's emergency call and UConnect systems. Complaints frequently mention that the emergency SOS feature and Automatic Emergency Braking system become disabled, often due to electrical faults or system failures. One owner attributes the problem to leaking factory seams on the roof affecting the emergency call unit. These issues are noted to persist over extended periods, with one owner experiencing problems for over two years. The disabling of these safety features raises concerns about the vehicle's reliability in emergency situations, though no specific incidents of crashes or loss of control are reported.
FORWARD COLLISION AVOIDANCE (1 complaints)
FORWARD COLLISION AVOIDANCE
1 complaintThe FCW function does not engage if you put the vehicle in gear to soon. You must wait at least 5 seconds after starting the engine before shifting into gear or else the FCW will not turn on. The dealer said there is no fix. I believe this is a software issue. This has been functioning this way since the vehicle was new.
LANE DEPARTURE (1 complaints)
LANE DEPARTURE
1 complaintBlind Spot Alert Unavailable. Service Required. Randomly occurs with potential for accidents while changing lanes. Dealer confirmed event but was unable to resolve. Appears many Promasters since 2021 experience same problem.
FUEL/PROPULSION SYSTEM (1 complaints)
FUEL/PROPULSION SYSTEM
1 complaintMy company issued 2023 Ram Promaster has an issue with the cab filling up with raw gas fumes during hot weather. They are very over bearing, make breathing difficult and of course they are flammable. I've taken it to the dealership 4 times now over the past year. The first 3 times they've said they can't replicate it and they don't smell anything. One dealership did try replacing the evap canister and fuel tank pressure sensor but this did not fix the issue. Eventually I determined the source of the fumes myself. They are back flowing from the leak detection pump filter and I even have this on video. The 4th time I took the van back, showed them the video and raised a fuss so they gave me a brand new 2025 to borrow while they try to fix my work van. Well sure enough I have caught the 2025 loaner doing the same thing and I also have it on video and have a witness. This leads to me to believe this is a factory design flaw with the Ram Promaster vans. They are supposedly submitting this to their engineering department but I do not want this getting swept under the rug. If you look up emissions recall UB4 it appears they have had this issue for years but never truly fixed it. The manufacturer is getting away with putting dangerous vehicles on the road and not properly resolving the issue.
SERVICE BRAKES (1 complaints)
SERVICE BRAKES
1 complaintWhat component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership was unable to duplicate issue on a test drive, but an independent service center (Safelite Auto Glass) detected a fault code (C14A5-92) related to Lane Departure and Automatic Emergency Braking. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not at this time Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The “Collision Avoidance OFF” and “ESC” lights illuminated when the Automatic Emergency Braking engaged while vehicle slid into an adjoining lane on the interstate.
EXTERIOR LIGHTING (1 complaints)
EXTERIOR LIGHTING
1 complaintI finally found a place to report issues with my 2023 Ram ProMaster 3500. I have experienced different issues with this vehicle. The turn indicator failure first started around 8000 miles. The door ajar light for the sliding door started around 35000 miles. What I believe is the traction control, has been an ongoing issue unsure of when it started, but is the most common issue. 1) Multiple times, the left turn signal randomly fails, the bulb indicator light turns on. The front left and mirror signal don't work. While the rear one does. Then out of nowhere, it starts to work again. Has happened multiple times. 2) multiple times right side sliding door sensor fails. Can be up to 2 hours after driving, the door ajar symbol comes on. Making the user interface unusable. Stop the van, open and close the door, it clears it. Then shortly later, the door ajar indicator comes on. And with the door ajar light illuminated, it does not allow the doors to be locked. 3) the traction control (i believe), on one side or the other, will grab, making a grinding noise, slow the vehicle down slightly and pull it slightly in that direction. It happens on any surface type, dry, wet, or icy. And happens at highway speeds, 50-80 mph. I've notice it happen a quite a few times when passing another vehicle. Which ever side the vehicle is on that you are passing, that side will grind (activate)
When Do 2023 Ram Promaster Problems Start?
Based on owner complaint patterns, here's when common issues tend to appear.
Best & Worst Ram Promaster Years
Comprehensive reliability analysis based on NHTSA data, owner complaints, and historical performance.
Best Ram Promaster Years to Buy
Based on reliability index scoreThe best Ram Promaster year is 2018 with a reliability score of 68/100, rated good. Other strong picks include 2023 (63/100) and 2025 (62/100).
2018
2023
(Current Model)
2025
Ram Promaster Years to Avoid
No Ram Promaster years are statistical outliers in our data.
All model years score consistently well. The Ram Promaster maintains one of the highest industry standards for long-term durability across its entire production span.
Ram Promaster Reliability Score Trend
Ram Promaster reliability has remained consistent across model years, averaging 62/100.
Scores 0–100. Higher is better. Current year highlighted.
| Year | Score | Rating |
|---|---|---|
| 2018 | 68/100 | Good |
| 2019 | 58/100 | Mixed |
| 2020 | 62/100 | Good |
| 2021 | 58/100 | Mixed |
| 2022 | 61/100 | Good |
| 2023 | 63/100 | Good |
| 2024 | 62/100 | Good |
| 2025 | 62/100 | Good |
Ram Promaster Reliability Compared to Other Years
2023 Ram Promaster Common Questions
10 questions from 2023 Ram Promaster owners.
My windows don’t work
I’m having a problem with my rear windows and they won’t go down I was told to fix replace the main power switch and I did that and my rears don’t work I also noticed that my passenger window doesn’t go down unless the driver rolls it down with their switch More than a year
Ram 3500 will not start
When trying to start the truck the starter clicks once but will not turnover. Any idea what to check. Started today
Vibration and droning sound in vehicle while driving
The issues are at an rpm at 1050 at any speed keeping it steady in this exact range. If you go slower it will drop a gear and is fine. If you go above this rpm in this gear it goes away. They changed the transmission valve body and updated software. This didn't fix the problem. What it did do is raise the idle rpm from 500 to 550 and lowered the warmup rpm, which was much higher. I've been on 2 tech rides 1 to show him the issues that he could not duplicate, then he drove and replicated issues. Another issue l brought it in for was the clunking when slowing down to a stop. It seems fixed for now only the clunking issue. Now 1/7/2026 they are telling me that the vehicle is within normal operating conditions. I have less than 7800 miles on a brand new 2023 Ram 1500 mild hybrid. What would correct this problem would be for the transmission computer to drop to a lower gear just above the 1050 rpm to avoid lugging the engine. More than a year
ram1500 tradesnan
lost keyffob how canI i start truck
coolant consumption
2025 Ram 1500 3.6 E torque motor, new 9 moths old 5000 miles burned through 3 gallons of coolant so far, no leaks was pressure tested with negative results, also the first cold start of the day 32 degrees and lower I have a loud screaming squeal from my motor for about 15 seconds, not the belts they have been tested. this new truck has spent a total of two weeks in the dealer shop and I'm frustrated and angry with this situation. the dealer said (we don't know what's wrong) wait for the recall. More than a year
Frequently Asked Questions
Is the 2023 Ram Promaster reliable?
What are the most common problems with the 2023 Ram Promaster?
How many recalls does the 2023 Ram Promaster have?
Is the 2023 Ram Promaster expensive to maintain?
Don’t buy a 2023 Ram Promaster without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.
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How We Calculate Reliability Scores
Auto Reliability Index scores are calculated on a 0–100 scale using a weighted formula that combines multiple public data sources. Each factor is weighted based on its predictive value for real-world ownership experience.
Key Ranking Factors
Complaint Severity
NHTSA owner complaints weighted by component category (e.g., powertrain, safety systems, electronics, cosmetic) — safety-critical issues carry more weight than cosmetic ones. Adjusted for sales volume so high-volume models aren't unfairly penalized.
Repair Costs
Independent reliability ratings based on repair frequency, average repair costs, and severity of typical repairs for each model.
Recall Impact
Number of NHTSA recalls weighted by severity. “Stop driving” and fire-risk recalls are penalized more heavily than minor software or labeling recalls.
Issue Diversity
Measures how many major vehicle systems (engine, transmission, electrical, braking, etc.) have recorded complaints. A vehicle with issues spread across many systems may indicate systemic quality issues.
Scores are grouped into four tiers:
- 80–100: Excellent— Top-tier reliability, minimal issues
- 60–79: Good— Reliable with some minor concerns
- 40–59: Mixed— Notable issues, research before buying
- 0–39: Risky— Significant problems, proceed with caution
Data is sourced from NHTSA recall records, owner complaint filings, and independent repair databases. Scores are recalculated as new data becomes available. While the weighting model is proprietary, all underlying data sources are public and traceable.
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