2024 Jeep Cherokee Reliability Report

High beams that will not come on with the headlight switch in Auto drive most complaints. Drivers must hold the stalk back or switch the lights to On to get high beams. Owners report two or three dealer visits, including what they were told was a recall repair, with the problem unchanged, and some dealers say no fix exists. Other reports cover small rear turn signals that following drivers struggle to see, taillights that stay dark until turned on manually, and a recurring right headlight service warning.

Sudden power steering loss shows up in several reports, often with a cascade of warnings for lane assist, auto park, SOS calling, and the passenger airbag. One steering rack was replaced at 3,216 miles after a boot popped open. Other filings describe a front-end clunk that dealers hear but cannot trace, and full vehicle shutdowns while moving. Two filings are crash-related, one of them fatal, involving a vehicle stopped in a traffic lane and a shutdown while exiting a car wash.

Unexpected surges forward while braking to a stop are the most serious pattern, and two such reports involve crashes. Other drivers describe a pedal that jammed with almost no travel at less than 1,800 miles, a mushy pedal that sank near the floor with ABS warnings, an ABS unit that failed internally, and the parking brake and auto park engaging at a stop sign. False forward collision braking at highway speed also appears, with mechanics unable to find a fault.

Automatic emergency braking that fails to engage, or engages for no reason, defines this category. Owners describe AEB service and limited-functionality warnings on cars with as few as 11 miles, the system ignoring stopped vehicles during dealer test drives, and false hard braking at 137 miles. Dealers often find no codes, or reprogram the system without fixing it. One report ties disabled radar and driver aids to a cooling system fault after a long wait for hybrid battery parts. Forward parking sensors that stop warning also appear.

Unintended acceleration is the core complaint. Drivers describe the car surging while adaptive cruise control is active, accelerating at low speed despite pressure on the brake, and a false forward collision stop followed by runaway acceleration that left one driver injured. Other reports cover random downshifts on the freeway and the transmission hanging in gear below 20 mph. Reported mileages range widely, from about 5,422 to 114,213, and dealers have not resolved several of these cases.

Rearview camera faults lead this small group. Owners describe a distorted or frozen camera image that shows a clear path when it may not be, with the warning tone failing to sound. A software update and a factory reset did not fix the frozen screen in one case. One filing links the camera fault to a low-speed parking lot crash into a wall. Another says the reverse sensors applied the brakes on snow, followed by damage to the rotor, caliper, tire, and suspension.

An intermittent airbag warning light, shown together with an SOS warning, appears in one report at 9,500 miles, with the wipers and turn signals cutting out at the same time. A clock spring replacement did not fix it. The other filing is crash-related: the owner says no safety system responded in the accident, including automatic emergency braking, forward collision warning, airbag deployment, and SOS calling. With only 2 complaints, no broad pattern is visible yet.