2024 Jeep Cherokee Reliability Report

Owners of the 2024 Jeep Cherokee frequently report issues related to propulsion loss, particularly in the 4xe (plug-in hybrid) model, with symptoms including unexpected shifts into neutral, failure to accelerate, and engine revving without shifting out of low gear. These issues often occur during critical driving situations such as highway merging, posing significant safety risks, including at least one reported crash. Additionally, multiple complaints describe software-related failures affecting vehicle systems, such as incomplete updates rendering displays and safety features inoperative. Some owners also report incidents of the sunroof shattering spontaneously and ignition module failures leading to no-start conditions, sometimes stranding drivers. These issues appear across various mileage ranges, with some occurring within the first few months of ownership.

Owners report several steering-related issues with the 2024 Jeep Cherokee, including sudden loss of power steering, clunking or creaking noises suspected to originate from the steering or suspension, and steering boot failures leading to power steering rack assembly replacements. Complaints frequently mention warning lights for power steering and other systems, such as lane assist and autopark, becoming disabled. These issues often occur at low mileages, with one report citing problems at just over 3,000 miles. Safety implications are significant, as two complaints involve crashes, one of which resulted in a fatality and injury, with reports of loss of control due to steering failures. Prospective buyers should be aware of these recurring issues and the potential for serious safety risks.

Owners report several issues with the service brakes in the 2024 Jeep Cherokee, including ABS light activation and brake system failures. Common symptoms include unexpected activation of emergency brakes, brake pedal resistance, and unintentional forward surges, sometimes leading to crashes. Complaints frequently mention instances where Forward Collision Warning (FCW) activates without cause, resulting in sudden deceleration. These issues occur at various mileages, with some reports at less than 1,800 miles. Safety implications are significant, as two complaints involve crashes, and multiple reports describe near-miss situations and loss of control, highlighting potential risks for prospective buyers.

Owners report that the 2024 Jeep Cherokee's Forward Collision Avoidance system frequently fails to engage, with multiple instances where automatic emergency braking does not activate as expected, even when approaching stopped vehicles or other obstacles. Complaints often describe warning messages like "Automatic Emergency Braking (AEB) Failure - Service Required" or "AEB Limited Functionality Service Required," and in some cases, the system erroneously activates, causing abrupt stops. These issues are noted at low mileages, some as early as 11 to 200 miles, and persist despite dealer inspections and system reprogramming. Safety implications include potential collision risks due to the system's failure to prevent or warn of impending impacts. Buyers considering this vehicle should be aware of these reported issues and the challenges owners face in achieving resolution through dealership service.

Owners report several issues with the 2024 Jeep Cherokee's vehicle speed control. Commonly described symptoms include unintended acceleration, unexpected downshifting, and resistance in braking or slowing down. Some incidents involve the vehicle accelerating suddenly when using Adaptive Cruise Control or when the forward collision system activates unexpectedly. Mileage at which these problems occur varies, with reports at both low (around 5,422 miles) and high (over 114,000 miles) odometer readings. Safety implications are significant, with one report of injury due to sudden stopping and acceleration, highlighting potential risks of crashes or loss of vehicle control.

Owners report several issues with the fuel and propulsion systems of the 2024 Jeep Cherokee, particularly with the hybrid models. Commonly noted problems include the vehicle unexpectedly stalling when transitioning between driving modes, such as from Hybrid or Electric to Sport mode, often occurring when slowing and then accelerating. Additionally, multiple complaints describe inaccurate fuel gauge readings and range estimations, leading to potential fuel overflow during refueling and posing a risk of running out of fuel unexpectedly. These issues are compounded by an existing recall related to a high-voltage battery defect that presents a fire hazard, with no current remedy available. Safety risks are highlighted by the potential for stalling in traffic and the fire hazard associated with fuel overflow and the battery defect.

Owners of the 2024 Jeep Cherokee report issues related to air bag system failures. One owner describes a crash where no safety features, including air bag deployment and automatic emergency braking, were activated. Another owner notes that the air bag warning light and SOS warning light intermittently display, with associated malfunctions of the windshield wipers and turn signals, despite a clock spring replacement. This issue is reported at approximately 9,500 miles. These complaints highlight potential safety implications, particularly concerning the non-deployment of air bags during accidents and electrical system malfunctions affecting vehicle controls.