Last updated: 2026-10-10

RELIABILITY SCORE: 61/100 (GOOD)

2024 Mercedes-Benz EQS Reliability Report

The 2024 Mercedes-Benz EQS rates good, but owners report sunroof glass shattering at speed and a power trunk that moves by itself.

Full Breakdown Compare Models

Recalls

Complaints

Complaint Rate

13.4per 10,000 sold

Est. Repair Cost

$908

EV Range

280–352 mi

Detailed Score Breakdown

Complaint Severity67/100

Component-weighted complaints normalized by sales volume

Repair Costs40/100

Independent repair cost ratings

Recall Impact71/100

Recall count weighted by severity

Issue Diversity76/100

Breadth of reported problem categories

The Verdict

Consider

The best of the three scored EQS years, with far fewer complaints and recalls than 2023, though injury reports about the sunroof and trunk remain.

Top Issues to Watch

STRUCTURE (3)
FORWARD COLLISION AVOIDANCE (1)
SERVICE BRAKES (1)

Generation & Refresh (US)

Refresh Year

2024 received a facelift update for the First generation (V297).

Changes: Addition of a free-standing hood ornament; Updated front fascia with a faux grille; Minor interior changes; Increased battery capacity.
Year 3 in this generation (2022–2024).
1st generation EQS (US).

What this means for buyers

Refresh years bring updates but can also introduce new issues. Check early recall data before buying.

2022: First generation (V297) Launch

Generation start — new platform.

2024: This Model Year (Refresh)

2024 received a facelift update for the First generation (V297).

Should You Buy the 2024 Mercedes-Benz EQS?

Of the three EQS years we score, 2024 is the best, and its standing is good. Against other 2024 sedans, though, it lands well below average. The 2023 model rates worse, with mixed reliability, 61 complaints and 8 recalls. This is the facelift year of the first generation.

The problems that matter are about structure and injury. Owners say the panoramic sunroof glass shattered while the car moved at normal speed, with no rocks or traffic nearby, and sent shards into the cabin. Others describe a power trunk that opens and closes by itself, even when the car is parked, locked and off. One report has a sunroof that will not close, and another has door handles that retract onto fingers and hands. All three of these complaints report injuries, and none gives a mileage. Federal records list 4 recalls, three of them in the electrical system.

Ask the seller for proof that every recall was completed. Before buying, work the sunroof, trunk and door handles several times. If the car cannot show that history, the 2023 year is no safer choice on the numbers.

See also the 2023 Mercedes-Benz EQS for an earlier comparison.

Pros

+Acceptable reliability score
+Well-established generation
+Only 6 complaints reported

Cons

−Moderate recall count
−Above-average complaint rate for Sedan
−STRUCTURE issues reported (3 complaints)

Compare 2024 Mercedes-Benz EQS With

2024 Tesla Model S

Reliability: 42/100

Mixed

2024 Audi e-tron GT

Reliability: 67/100

Good

2024 Tesla Model X

Reliability: 61/100

Good

Common Problem Categories

Safety

LOW RISK

4 manufacturer recalls issued

Other

HIGH RISK

STRUCTURE (3)
FORWARD COLLISION AVOIDANCE (1)

See detailed breakdown by component ↓

Recall Overview

recalls on record

A moderate 4 recalls are on file for the 2024 Mercedes-Benz EQS. Each one points to a specific safety or compliance issue identified by the manufacturer or NHTSA — check the list below before buying.

NHTSA.gov →

Complaint Breakdown

13.4

per 10,000 sold

Segment avg: 5.4

LowAvgHigh

Moderate

Safety Incidents

Crashes

Fires

Injuries

Deaths

Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.

2024 Mercedes-Benz EQS Recall Details

4 recalls have been issued for the 2024 Mercedes-Benz EQS. All recall repairs are performed free of charge at authorized dealerships.

25V3660002025-06-05

BACK OVER PREVENTION

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

Consequence

A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.

Remedy

Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.

25V2550002025-05-12

ELECTRICAL SYSTEM

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C-Class, E-Class, S-Class, SL, GLC, EQE SUV, EQE, EQS SUV, and EQS vehicles that were incorrectly repaired under recall 24V-115. An incorrect fuse box that was not designed for the vehicle may have been installed.

Consequence

An incorrect fuse box can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.

Remedy

Dealers will inspect and replace the main fuse boxes, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025050003/4.

24V3720002024-05-28

ELECTRICAL SYSTEM

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

Consequence

A sudden loss of drive power increases the risk of a crash.

Remedy

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

VIN History Report

Buying a used 2024 Mercedes-Benz EQS? Check its history first

Structure problems lead owner complaints about the 2024 Mercedes-Benz EQS, and 4 recalls were issued for it. A VIN check shows whether this car's recall work was done, plus accident, title, and odometer history.

Accidents
Open Recalls
Title History
Odometer Rollback

2024 Mercedes-Benz EQS NHTSA Safety Ratings

Crash Test Results by Configuration (expand)

Gas Powertrain

Rollover risk: 0.0%

Safety Technologies

Dynamic Head Restraints (Not Available)Head Restraint (Driver, Front Passenger, 2nd row, 3rd row)Advanced Belt Feature (Not Available)Seat Belt Pretensioners (Driver, Front Passenger, 2nd row, 3rd row)Seat Belt Load Limiters (Driver, Front Passenger, 2nd row, 3rd row)Adjustable Upper Belt Anchorage (Driver, Front Passenger)Seat Belt Reminder System (Driver, Front Passenger, 2nd row, 3rd row)Frontal Air Bag (Driver, Front Passenger)Head Protection (Driver, Front Passenger, 2nd row)Torso and/or Pelvis Protection (Driver, Front Passenger, 2nd row)Knee (Driver, Front Passenger)Additional Air Bags (Centerairbag)Meets Side Air Bag Out-of-Position Requirements (Yes)LATCH Locations (2nd row)Safety Power Windows (Anti-Pinch) (Standard)Safety Power Windows (Anti-Pinch) locations (Driver, Front Passenger, 2nd row, Roof)

View full safety data on NHTSA.gov →

Mercedes-Benz EQSRepair Costs & Maintenance

Maintenance Rating

Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.

Est. Annual Maintenance

$908

Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.

2024 Mercedes-Benz EQS Example Repair Prices

National average price ranges for common repairs. These are not model-year-specific failure predictions.

Common repair costs and price estimates
Repair	Estimated Cost
Carrier Bearing Replacement	$623 – $894
Stabilizer Bar Link Kit Replacement	$182 – $246
Intake Manifold Gasket Replacement	$743 – $939
Washer Fluid Level Sensor Replacement	$258 – $372
Active Suspension Air Spring Replacement	$2,990 – $3,403
Radiator Fan Assembly Replacement	$1,474 – $1,603
Liftgate Pulldown Motor Replacement	$859 – $911
Coolant Reservoir Replacement	$437 – $501
Power Seat Motor Replacement	$1,501 – $1,587
Tire Pressure Monitor Lamp Diagnosis	$198 – $291

Estimates based on national average repair costs. Actual costs may vary by location and shop.

MPG & Annual Running Costs

Electric

280–352 mi range

Fuel cost: $800–$1,000/yr

Fuel only

34.897–44 kWh/100mi · 11.5–14 hrs @ 240V

Based on EPA fuel-cost estimates. Excludes routine maintenance, depreciation, and insurance. Data as of 2024 EPA label cycle.

Electric trims

Trim	Drive	Trans.	Range	kWh/100mi	Fuel Cost
EQS 450 4matic	All-Wheel Drive	Automatic (A1)	345 mi	35.1	$800
EQS 450 Plus	Rear-Wheel Drive	Automatic (A1)	352 mi	35.0	$800
EQS 580 4matic	All-Wheel Drive	Automatic (A1)	345 mi	34.9	$800
EQS 450 Plus (SUV)	Rear-Wheel Drive	Automatic (A1)	339 mi	38.6	$850
EQS 450 4matic (SUV)	All-Wheel Drive	Automatic (A1)	330 mi	41.0	$900
EQS 580 4matic (SUV)	All-Wheel Drive	Automatic (A1)	330 mi	41.0	$900
EQS 680 4matic Maybach (SUV)	All-Wheel Drive	Automatic (A1)	321 mi	42.0	$950
EQS 680 4matic Maybach (SUV)	All-Wheel Drive	Automatic (A1)	280 mi	44.0	$1,000

Used Buying Checklist

Key things to inspect or verify before purchasing a 2024 Mercedes-Benz EQS.

Inspect the panoramic sunroof glass in good light for cracks, chips, or signs of replacement.
Open and close the sunroof fully several times and confirm it seals shut every time.
Lock the parked car, wait several minutes, and confirm the trunk stays closed.
Open and close the power trunk repeatedly and watch for any movement you did not command.
Operate each exterior door handle with fingers clear and check that it extends and retracts smoothly.
Ask the seller for repair records covering the sunroof glass, trunk, or door handles.

2024 Mercedes-Benz EQS Common Problems by Component

6 owner complaints grouped by vehicle system.

STRUCTURE (3)FORWARD COLLISION AVOIDANCE (1)UNKNOWN OR OTHER (1)SERVICE BRAKES (1)ELECTRICAL SYSTEM (1)STEERING (1)

STRUCTURE

3 complaints

Panoramic sunroof glass shatters while the car is moving at normal speed, with no rocks or other vehicles nearby, and can spray glass shards into the cabin. A second pattern involves the power trunk opening and closing on its own, even when the car is parked, locked, and switched off, which can pin or strike people standing behind it. Reports also describe a sunroof that will not close and exterior door handles that retract onto fingers and hands. All 3 complaints report injuries. None gives a mileage.

3 complaints total3 injuries

FORWARD COLLISION AVOIDANCE

1 complaint

2025-06-08

The EQS450's delivery was taken from the sonic walnut creek CA dealer on [XXX], the vehicle has ACC and brake assists malfunctioning issues. Phantom braking issues. On [XXX], I was traveling on Interstate at 70-75 mph with no nearby vehicles when the car suddenly braked as if there was a pending collision. It was very scary, it was so violent I thought I had hit something in the road, but it was a clear, dry, sunny day with no road hazards, obstacles or anything else that would have caused it. My wife’s head whipped back and forth, resulting in an enduring headache for her through the rest of the evening. MB Naperville serviced vehicles twice in the past three months , updated software often and again in the next three days, we experienced a sudden and hard stop while driving around 65 mph up a hill. It was a violent and sudden jolting stop. We feel hazardous and untrustworthy to drive the EQS450. MBUSA Case #[XXX] (6/18th) ,CASE [XXX] (6/19th - Opened by Mercedes Benz Naperville IL dealer). Appreciate your help, and options available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

1 complaint

2025-02-20

Driving approx 45mph on a highway without any cars nearby. Sunroof spontaneously exploded. All of the sunroof glass instantly demolished without anything hitting it.

SERVICE BRAKES (1 complaints)

SERVICE BRAKES

1 complaint

2024-09-16

My Mercedes EQS 580 Sedan has had numerous "phantom" braking issues since purchase on [XXX]. While driving on Interstate the vehicle has hard braked multiple times like it was sensing an imminent collision though no collision was imminent. This puts the lives of other motorists and myself in danger. In addition to Interstate driving, the "phantom" braking has occurred several times when leaving a 4way stop. It again appears to sense an imminent collision when none does not exist. i have reached out to the Mercedes Benz Corporate USA offices several times. I was told a resolution to my request to terminate my lease due to safety concerns would be reached 6-8 weeks after September 26, 2024. It is now 10 weeks and 4 days after September 26 and they have still not responded to my multiple communications.

ELECTRICAL SYSTEM (1 complaints)

ELECTRICAL SYSTEM

1 complaint

2025-06-09

Signs of arcing on high voltage charge port. The issue was first identified and reported to an authorized Mercedes-Benz dealership (Pleasanton, CA) at approximately 41,000 miles. Despite the safety implications, the dealership chose not to perform a repair has denied warranty coverage, claiming Electrify America charging station for the caused.

STEERING (1 complaints)

STEERING

1 complaint

2025-11-17

While driving, the vehicle’s lane keeping system applied an unintended and aggressive steering input during a lane change. I was merging left when the system suddenly forced the steering sharply to the right without driver command. This was not a gentle correction—it was a strong, unexpected movement that could have caused a collision if another vehicle was nearby. In addition, the vehicle has ongoing intermittent ADAS malfunctions, including false forward-collision warnings, proximity sensors activating with no obstacles present, and Park Assist activating while the vehicle is moving on normal roads. I’ve also received messages such as “camera obstructed/visibility blocked” and “content unavailable in current vehicle position,” with ADAS features disabling themselves temporarily. These issues have occurred multiple times and continue to reappear even after several repair attempts by the dealer. Because the defects happen randomly and cannot be reliably reproduced, the vehicle feels unsafe to operate and unpredictable. The steering, sensors, and driver-assist systems do not appear to function correctly or consistently. The vehicle is available for inspection.

Best & Worst Mercedes-Benz EQS Years

Best Mercedes-Benz EQS Years to Buy

Based on reliability index score

Top Pick

Good

2024

(Current Model)

4Recalls

6Complaints

Mixed

Mercedes-Benz EQS Reliability Score Trend

Scores 0–100. Higher is better. Current year highlighted.

Mercedes-Benz EQS reliability scores by year
Year	Score	Rating
2022	44/100	Mixed
2023	52/100	Mixed
2024	61/100	Good

Mercedes-Benz EQS Reliability Compared to Other Years

Reliability scores compared across model years
Year	Score	vs Prior Year	Rating	Recalls	Complaints
2024(selected)	61/100	+9	Good	4	6
2023	52/100	+8	Mixed	8	61
2022	44/100	—	Mixed	14	45

2024 Mercedes-Benz EQS Common Questions

10 questions from 2024 Mercedes-Benz EQS owners.

No crank no start

My car was running fine until it got down to freezing point outside and then I went out to start the next day and my dash lights came on and my windows work but I have to jump the starter relay to start the car but it won’t shift outta 1st gear and my brake lights are staying on until I turn the ignition switch off but everything was fine b for the battery went dead and I changed the starter relay and still no crank no start….. Jumping the relay for the starter starts it but don’t shift outta 1st gear More than a month

Mar 26, 2026

Tumping Noise back right side

When driving slow and coming to a stop, my car make tumping noises, but when you drive at normal speed, it drives like a baby

VisitorMar 26, 2026

New battery

My car won’t start when i turn the key over it don’t do nothing don’t make a sound but if i jump the starter relay with the car in the on position it’ll start but then when u drive it it won’t shift outta 1st gear my break lights stay on until i turn the car off all my dash lights come on like there supposed to and i got a check engine light on a abs lights stay comes on a bsa or something like that light comes on my srs light comes on and none of them turn off until i turn the key off all my windows work radio works seat memory still works and i haven’t had a battery on it in about a month a good one I’ve tried a couple diferent ones on it and none of the had enough juice to do anything but turn ones on it my dash lights and then it would die out i even tried jump starting the batterys but it still wouldn’t start the car the only way i can start it is by jumping the starter relay and i never had any of these problems until i changed the battery ooooo and my key fob isn’t working right When i jump start the starter relay makes it better but don’t shift outta 1st gear More than a month

VisitorMar 20, 2026

Seat belt

Seat belt indicator won’t go off

VisitorMar 14, 2026

Convertible top frame

When putting the Convertible Top down the left side frame doesn’t go in the boot far enough for the boot cover to close when we bring the top back up. It works correctly. It worked fine one day and stopped the next when you put a little pressure on the frame to see if it will go down it’s stiff. It won’t budge. A few days

Mar 13, 2026

Frequently Asked Questions

Is the 2024 Mercedes-Benz EQS reliable?

Its reliability standing is good, and it is the best of the three EQS years we score. Compared with other 2024 sedans, it falls well below average. Owners filed 6 complaints, 3 of them involving injuries, and federal records list 4 recalls.

What are the most common problems with the 2024 Mercedes-Benz EQS?

Structure complaints lead the list. Owners describe sunroof glass shattering while driving, a power trunk moving on its own, a sunroof that will not close, and door handles retracting onto hands. All three of those complaints report injuries. None gives a mileage, so we cannot say when they appear.

Does the 2024 Mercedes-Benz EQS have sunroof problems?

Yes, owners report two kinds. In one, the panoramic sunroof glass shatters at normal speed with nothing nearby, and glass can spray into the cabin. In the other, the sunroof will not close. Test the sunroof fully and ask whether any glass or sunroof repair was done.

How many recalls does the 2024 Mercedes-Benz EQS have?

Federal recall records show 4 recalls for this year. Three fall under the electrical system, and the recall areas also include back over prevention. Ask the seller for proof that each one was completed, or have a Mercedes-Benz dealer check the VIN.

Is the 2024 Mercedes-Benz EQS more reliable than the 2023?

On our data, yes. The 2024 rates good and is the best of three scored years. The 2023 rates worse, with mixed reliability, 61 complaints and 8 recalls. The 2024 has had less time on the road, so its complaint count may still grow.

Don’t buy a 2024 Mercedes-Benz EQS without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.

Look Up a VIN →

How we score the 2024 Mercedes-Benz EQS

Of the four inputs behind this score, the 2024 Mercedes-Benz EQS does best on how many systems draw complaints (76/100) and worst on repair costs (40/100). Scores weight complaint severity at 35%, repair costs at 30%, recall impact at 20%, and the spread of complaints across systems at 15%, with complaint counts adjusted for US sales. Read the full methodology.

Get notified when new recalls or reliability data is added for the Mercedes-Benz EQS.

No spam. Only data updates for this model.