2024 Volvo XC90 Reliability Report

On February 17, 2026 I was driving from Sacramento, CA to Oakland, CA (approximately 100 miles). At the start of the trip, I discovered that the vehicle’s heating and climate control system was not functioning. Specifically, the heater would not turn on, and as a result, the windshield defrost system would not activate. I attempted multiple times to turn the vehicle off and restart it to see if the system would reset, but the problem persisted. I also tried manually activating the front defrost using the dashboard controls; however, the defrost function would not engage. Weather conditions were approximately 40°F with heavy rain. Because the defrost system was inoperable, the windshield and windows became fogged over during the drive. This significantly impaired my visibility. I was unable to adequately clear the windshield, creating a dangerous driving condition for the duration of the trip. This malfunction directly impacted my ability to safely operate the vehicle in cold and rainy conditions. The inability to use the defrost system created a serious safety hazard due to reduced visibility.

To Whom It May Concern, I am submitting this complaint to report a repeated and unresolved safety defect in my leased Volvo vehicle involving rear passenger door lock failure, which has resulted in minor children being trapped inside the vehicle on multiple occasions Vehicle Safety Issue: The left rear passenger door fails to open from both inside and outside, despite the child lock not being engaged. This creates a serious safety risk, particularly during emergencies when occupants must exit the vehicle quickly. Incident History: [XXX]: Rear door would not open from inside or outside, trapping my two children (ages [XXX] and [XXX] ). At the same time, the infotainment system froze and the backup camera was not functioning. I reported this to Volvo service. [XXX]: The same issue occurred again, resulting in my children being locked in the rear seat. One child was experiencing leg pain, and it was extremely difficult and unsafe to remove him through the front door. The dealer stated the rear lock assembly was replaced. [XXX]: Despite prior repair and assurances, the rear door failed again, trapping my child inside the vehicle. I have video evidence showing the door cannot be opened from outside. In addition, on a separate occasion, the vehicle completely froze and could not be unlocked using either key. AAA was required to jump-start the vehicle, and I was informed that a required software installation had not occurred. Safety Concern: A rear passenger door that cannot be opened from inside or outside presents an immediate safety hazard, especially involving children, medical emergencies, accidents, or fire. A non-functional backup camera further increases the risk of injury while reversing. This issue has occurred three times, including after a component replacement, indicating a recurring defect rather than an isolated incident. I am reporting this issue so it can be reviewed for potential safety investigation and corrective action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The safety sub system completely stop working periodically. When it occurs: - the blind spot indicators do not light up when a car is in blind spot - turn signals stop making sound. Not sure if they still function - collision system stops making sound. Sometimes stops showing near objects and walls. This has happened about 7 times since purchase of the car, and requires a full computer reboot to fix it. It’s random, so you don’t know it’s failed until driving and something doesn’t work. I don’t have pictures but I have a video of it I can share if someone wants to see some of the issues. It just happened again today, and happens maybe once every couple months

Since purchasing this vehicle in October 2023 I have had multiple issues with the fuel door not opening, the turn indicator light not working, the backup cmera and sensors continue to engage the rear brake intervention system when there's nothing behind the vehicle.