Last updated: 2026-10-10

2020 Volkswagen Jetta
RELIABILITY SCORE: 75/100 (GOOD)

2020 Volkswagen Jetta Reliability Report

The 2020 Volkswagen Jetta rates good for reliability, but owners report engines shutting off while driving, even at highway speed.

Recalls

6

Complaints

48

Complaint Rate

5.3per 10,000 sold

Est. Repair Cost

$609

Annual Fuel Cost

$1,750–$2,150

Detailed Score Breakdown

Complaint Severity72/100

Component-weighted complaints normalized by sales volume

Repair Costs80/100

Independent repair cost ratings

Recall Impact65/100

Recall count weighted by severity

Issue Diversity85/100

Breadth of reported problem categories

The Verdict

Consider

Rates good against other sedans but sits among the weaker Jetta years, with owners reporting engine shutoffs while driving.

Top Issues to Watch

  • ELECTRICAL SYSTEM (14)
  • POWER TRAIN (6)
  • ENGINE (4)

Generation & Refresh (US)

Post-Redesign (Year 3)

2020 is year 3 of the Seventh generation (A7).

  • Redesigned for the 2018 model year.
  • Well-established in its generation — most early issues should be resolved.
  • A refresh arrives in 2022.
  • 7th generation Jetta (US).

What this means for buyers

Well into the generation cycle — most design and manufacturing issues should be resolved by now.

2018: Seventh generation (A7) Launch

Generation start — new platform.

2020: This Model Year

2020 is year 3 of the Seventh generation (A7).

2022: Mid-Cycle Refresh

Updated features and styling tweaks.

Should You Buy the 2020 Volkswagen Jetta?

Reliability is good for this model year, and it rates above average against other 2020 sedans. Within the Jetta lineup it is still among the weaker of nine scored years. The 2019 rates worse, with far more complaints and recalls. The 2021 rates about the same. Independent repair-cost data puts yearly repairs at $609, above the $526 typical for the class.

The problem to know about is engines shutting off while driving, sometimes at highway speed. Owners saw messages such as "ignition switch off" or "check starter system," and several tied it to the car sitting in hot sun. Dealers often found no fault. Others describe power cutting out at green lights, drifting right at highway speed, and a seized turbo wastegate quoted at $4,026.85. Federal records list six recalls, covering brakes, fuel system, electrical system, tires, air bags, and seats.

Ask for proof that every recall was completed, and for repair records on any shutoff or power-loss complaint. The 2021 is worth comparing, since it has fewer recalls.

Compared to the 2021 Volkswagen Jetta, which scored 1 points lower. See also the 2019 Volkswagen Jetta for an earlier comparison.

Pros

  • +Acceptable reliability score
  • +Infrequent unscheduled repairs
  • +Low major repair risk (10%)
  • +Below-average complaint rate for Sedan

Cons

  • −Above-average repair costs for its class
  • −Above-average recall count
  • −ELECTRICAL SYSTEM issues reported (14 complaints)

Compare 2020 Volkswagen Jetta With

Common Problem Categories

Safety

LOW RISK
  • 6 manufacturer recalls issued

Other

HIGH RISK
  • ELECTRICAL SYSTEM (14)
  • UNKNOWN OR OTHER (8)

See detailed breakdown by component ↓

Recall Overview

6

recalls on record

The 2020 Volkswagen Jetta has 6 recalls on record, which is above average. A high count can flag multiple component concerns, though it also shows the manufacturer is actively addressing known issues.

NHTSA.gov →

Complaint Breakdown

5.3

per 10,000 sold

Segment avg: 17.9

LowAvgHigh
Low

Safety Incidents

1

Crashes

0

Fires

2

Injuries

0

Deaths

★★★★★

NHTSA 5/5 Stars

Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.

2020 Volkswagen Jetta Recall Details

6 recalls have been issued for the 2020 Volkswagen Jetta. All recall repairs are performed free of charge at authorized dealerships.

20V3590002020-06-17

SERVICE BRAKES, HYDRAULIC

Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose.

Consequence

If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, increasing the risk of a crash.

Remedy

Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47Q2.

24V1100002024-02-14

FUEL SYSTEM, GASOLINE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

Consequence

A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy

Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.

23V6040002023-08-30

ELECTRICAL SYSTEM

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

Consequence

Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.

Remedy

Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

VIN History Report

Buying a used 2020 Volkswagen Jetta? Check its history first

Electrical system problems lead owner complaints about the 2020 Volkswagen Jetta, and 6 recalls were issued for it. A VIN check shows whether this car's recall work was done, plus accident, title, and odometer history.

No VIN? Just hit “Check VIN” to look one up.

  • Accidents
  • Open Recalls
  • Title History
  • Odometer Rollback

2020 Volkswagen Jetta NHTSA Safety Ratings

Overall Safety Rating

Overall safety rating: 5 out of 5
Crash Test Results by Configuration (expand)

Gas Powertrain

Driver: 4/5Passenger: 4/5

Rollover risk: 13.1%

Safety Technologies

Dynamic Head Restraints (Not Available)Head Restraint (Not Available)Advanced Belt Feature (Standard)Adjustable Upper Belt Anchorage (Driver, Front Passenger)Seat Belt Reminder System (Driver, Front Passenger)Frontal Air Bag (Driver, Front Passenger)Curtain (Driver, Front Passenger, Rear Seat)Torso/Pelvis (Driver, Front Passenger)Knee (Not Available)Additional Air Bags (Not Available)Meets Side Air Bag Out-of-Position Requirements (Yes)LATCH Locations (Rear Seat)Safety Power Windows (Anti-Pinch) (Standard)Safety Power Windows (Anti-Pinch) locations (Driver, Front Passenger, Rear Seat)
View full safety data on NHTSA.gov →

Volkswagen JettaRepair Costs & Maintenance

Maintenance Rating

4Maintenance rating: 4 out of 5

Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.

Est. Annual Maintenance

$609

vs $526 avg for compact cars

vs $652 avg for all vehicles

Repair Frequency

0.3

unscheduled repair visits per year

Severe Repair Probability

10%

chance of a major repair

Annual Cost Comparison

Jetta
$609
Category Avg
$526
All Vehicles
$652

Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.

Volkswagen Jetta Resale Value

The Volkswagen Jetta is estimated to retain about 67.3% of its original value after 5 years, based on observed used-car listings.

This benchmark covers the Volkswagen Jetta model overall and is not specific to the 2020 model year.

Value Retained
67.3%

after 5 years

Depreciation
32.7%

over the same period

Listings Analyzed
720

U.S. used-car listings

Listings observed in . Actual resale value varies by trim, mileage, condition, and location.

Explore Volkswagen Jetta depreciation and resale value on CarResaleValue.com

MPG & Annual Running Costs

Gas

28–34 MPG

Running cost: $2,350–$2,750/yr

Fuel + repair

25–30 city / 32–40 hwy MPG

Running cost includes EPA fuel-cost estimate and independent repair-cost data (repair cost estimated at model level). Excludes routine maintenance, depreciation, and insurance. Data as of 2020 EPA label cycle.

Gas trims
TrimDriveTrans.CityHwyCombFuel Cost
Jetta 1.4L 4-cylFront-Wheel DriveAutomatic (S8)304034$1,750
Jetta 1.4L 4-cylFront-Wheel DriveManual 6-spd304034$1,750
Jetta 2.0L 4-cylFront-Wheel DriveAutomatic (AM-S7)253228$2,150
Jetta 2.0L 4-cylFront-Wheel DriveManual 6-spd253328$2,150

Used Buying Checklist

Key things to inspect or verify before purchasing a 2020 Volkswagen Jetta.

  • Let the car sit in the sun, then start it and drive; watch for "check starter system" or ignition warnings.

  • Accelerate hard onto a highway and watch for the EPC light or a sudden loss of power.

  • Inspect the sunroof glass for chips or cracks and ask whether it has ever been replaced.

  • Check the dash for an Emergency SOS error and confirm the emergency call button works.

  • On manual cars, shift into reverse from a stop and listen for grinding.

  • Open the fuel door and fill the tank; make sure the door releases and fuel does not spit back.

  • Listen for brake grinding and have the front inner pads and calipers inspected.

  • Open each door and check the bottoms for trapped water or damp seals.

2020 Volkswagen Jetta Common Problems by Component

48 owner complaints grouped by vehicle system.

14
8
6
6
ELECTRICAL SYSTEM (14)UNKNOWN OR OTHER (8)POWER TRAIN (6)ENGINE (4)FUEL/PROPULSION SYSTEM (3)STEERING (3)SERVICE BRAKES (2)AIR BAGS (2)Other (6)

ELECTRICAL SYSTEM

14 complaints

Engines shut off while driving, sometimes at highway speed, with messages such as "ignition switch off" or "check starter system." Several reports tie this to the car sitting in hot sun, and restarts often work only after waiting or clearing codes. Other filings describe the EPC light cutting power, the electronic parking brake engaging on its own, and sudden braking on a freeway. Dealers often find no fault. Emergency SOS and telematics modules fail, with parts on back order. Bluetooth drops, navigation position errors, and call echo round out the list.

14 complaints total

UNKNOWN OR OTHER

8 complaints

Sunroof glass shatters without warning, usually while driving, with a loud bang like a gunshot or firecracker. A closed sunshade catches most of the glass, but one report describes shards falling into the cabin and jamming a seat belt buckle. One case happened at about 72,000 miles, and another followed a door closing, with warranty coverage denied. Other reports cover Emergency SOS errors needing a new module, a front crash-avoidance sensor that quits in heavy rain, stalling at lights, and automatic braking without warning.

8 complaints total

POWER TRAIN

6 complaints

Power cuts out without warning, leaving cars stalled at green lights or unable to accelerate while merging, with near rear-end collisions reported. Manual-transmission cars grind when shifting into reverse, and the dealer called this a documented issue. Another transmission shakes on shifts, and a software flash made it worse. One car shut down completely after hitting a pothole and logged a communication fault between engine and transmission computers. A surge in engine speed that forced hard braking also appears.

6 complaints total
ENGINE (4 complaints)

ENGINE

4 complaints

Sudden shutoffs while driving, including uphill at highway speed, need several restart attempts, and dealers report finding no defect. One car shows the engine as running on start but will not move until the start button is pressed again. EPC and check engine lights lead to costly repairs outside warranty: a seized turbo wastegate quoted at $4,026.85 with a wait for parts, and a failed vent control valve at around 80K miles.

4 complaints total
FUEL/PROPULSION SYSTEM (3 complaints)

FUEL/PROPULSION SYSTEM

3 complaints

Fuel pumps fail early. One maintained car needed both the pump and pump module at 14,000 miles. Fueling problems also appear: a tank that will not accept fuel and leaks gas back out at the pump, and a fuel door that will not open at all. In the fuel door case, the car had to be towed, the actuator was broken to gain access, and the door now hangs open.

3 complaints total
STEERING (3 complaints)

STEERING

3 complaints

Cars drift right at highway speed, sometimes abruptly toward lane lines, while the steering wheel stays straight. Another report describes heavy shaking above 60 mph alongside a low engine power warning. One car lost acceleration on a city street even as the engine revved, and the steering then became hard to turn while moving. Each pattern carries loss-of-control risk at speed.

3 complaints total
SERVICE BRAKES (2 complaints)

SERVICE BRAKES

2 complaints

Front brakes grind when a faulty caliper wears the inner pad down to metal, after long-standing odd brake noise that a dealer and mechanic called normal. The repair cost $541.07 out of pocket. Another report describes rainwater collecting inside the doors, followed by a stack of warnings: front assist unavailable, electronic parking brake fault, and transmission emergency mode. That owner had already received a replacement transmission.

2 complaints total
AIR BAGS (2 complaints)

AIR BAGS

2 complaints

Neither filing describes an air bag failure. One is a parts-shortage complaint. The owner received an air bag repair notice, but the dealer had no parts to do the work, and the delay dragged on without a fix. That owner had not experienced any failure. The other filing reports a sunroof that exploded while driving, which matches the shattering-glass pattern described under other categories.

2 complaints total
SEATS (1 complaints)

SEATS

1 complaint
2024-06-231 injury

There is a spring that it out of place and when I turned to get out of the seat it scratched my back.

SUSPENSION (1 complaints)

SUSPENSION

1 complaint
2024-01-10

The front strut spring broke. The dealer warned against driving it at all, since it could cut open the tire or damage other parts that would cause a lot of control. The vehicle is just past the three year warranty. But it is too new for aftermarket parts, so I had to replace it the same parts. The dealer said this is very common on this make/model and to expect these parts to consistently fail.

Best & Worst Volkswagen Jetta Years

Best Volkswagen Jetta Years to Buy

Volkswagen Jetta Years to Avoid

Volkswagen Jetta Reliability Score Trend

Scores 0–100. Higher is better. Current year highlighted.

Volkswagen Jetta reliability scores by year
YearScoreRating
201879/100Good
201958/100Mixed
202075/100Good
202174/100Good
202277/100Good
202381/100Excellent
202482/100Excellent
202581/100Excellent
202688/100Excellent

Volkswagen Jetta Reliability Compared to Other Years

Reliability scores compared across model years
YearScorevs Prior YearRatingRecallsComplaints
202688/100+7Excellent00
202581/100-1Excellent011
202482/100+1Excellent026
202381/100+4Excellent034
202277/100+3Good133
202174/100-1Good462
2020(selected)75/100+17Good648
201958/100-21Mixed11519
201879/100—Good327

Frequently Asked Questions

Is the 2020 Volkswagen Jetta reliable?
Yes, it rates good overall and above average among 2020 sedans. It is among the weaker of the nine Jetta model years we score, though. Repair costs run higher than the class, and owners report engine shutoffs and sudden power loss that dealers often could not trace.
What are the most common problems with the 2020 Volkswagen Jetta?
Electrical complaints lead, with 14 filings. Engines shut off while driving, and the electronic parking brake engaged on its own in some reports. Telematics and Bluetooth faults also appear. Power train complaints include sudden power loss and grinding into reverse in manual cars. Engine and steering complaints follow.
Does the 2020 Volkswagen Jetta have engine shutoff problems?
Yes, owners report it in both electrical and engine complaints. Engines cut out while driving, including uphill at highway speed, and some needed several restart attempts. Several reports tie it to a car sitting in hot sun. Dealers often found no defect.
How many recalls does the 2020 Volkswagen Jetta have?
Federal records show six recalls. They cover service brakes, fuel system, electrical system, tires, air bags, and seats. Check the VIN with a dealer or the federal recall lookup to confirm each one was completed before you buy.
Is the 2020 Volkswagen Jetta better than the 2019 or 2021?
It rates better than the 2019, which has mixed reliability, 519 complaints, and 11 recalls. The 2021 rates about the same, with 62 complaints and 4 recalls. The 2021 is a reasonable alternative to compare.

Don’t buy a 2020 Volkswagen Jetta without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.

Look Up a VIN →

How we score the 2020 Volkswagen Jetta

Of the four inputs behind this score, the 2020 Volkswagen Jetta does best on how many systems draw complaints (85/100) and worst on recall impact (65/100). Scores weight complaint severity at 35%, repair costs at 30%, recall impact at 20%, and the spread of complaints across systems at 15%, with complaint counts adjusted for US sales. Read the full methodology.

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