2023 Volkswagen Jetta Reliability Report

Accelerator petal does not always result in acceleration from a stopped position. This causes the hill assist to hold and does not allow movement forward, resulting in an engine stall. The vehicle has also set the EPC light while traveling resulting in reduced engine power to the point of not enough power to move forward. Turn the ignition off, then on resets the EPC and limb mode.

I have brought my car into my dealership 3 times now for the same problem (a creaking noise in the suspension system) The first time they replaced the parts that I suppose they couldn’t replicate easily see needed replacing, the suspension boot, mounting, and nuts and bolts. For a week I thought the suspension system was fixed then it started creaking (only over speedbumps, and mostly when the weather is colder) again 3 times until it finally stopped. The sound is very situational it happens once or twice a week. If this is what the sound had always been like I would’ve just thought it was normal car functionality but it’s the exact same sound that was cause for repair the first time. I brought it in a second time my service advisor told me they test drive it twice and were unable to replicate the sound so they proceeded to tighten the bolts on the parts they had replaced the first time and gave it back to me. The creaking sound happened 3 more times and I scheduled service once again. This time they practically refused service because 1: I told them it was highly unlikely they could replicate the sound as it only happens on my way over from my apartment complex with 7 speedbumps I have to go over (the creaking would stop after these) and 2: that my warranty for sounds was over and that cars are imperfect machines. Sure but the suspension system makes the same sound that was cause for repair the first time and now it happens on the passenger front side it just happens very occasionally but it is still not a good sound.

I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning

The contact owns a 2023 Volkswagen Jetta. The contact stated while operating the vehicle, the check engine warning light remained illuminated. Upon inspection, it was discovered that the engine coolant reservoir was empty. The contact added coolant to the coolant reservoir, but one week later the failure reoccurred. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the head gasket and that the head gasket and sealant needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 43,000.