Last updated: 2026-04-20
2024 Mercedes-Benz CLA Reliability Report
The 2024 Mercedes-Benz CLA scores 44/100 ("Mixed"). With 8 recalls and 23 owner complaints, buyers should proceed with caution.
Recalls
8
Complaints
23
Complaint Rate
N/A
Est. Repair Cost
$908
Annual Fuel Cost
$2,300–$2,450
Detailed Score Breakdown
Component-weighted complaints normalized by sales volume
Independent repair cost ratings
Recall count weighted by severity
Breadth of reported problem categories
The Verdict
Mixed reliability — proceed with caution and budget for repairs.
Top Issues to Watch
- ELECTRICAL SYSTEM (10)
- STRUCTURE (2)
- SEATS (2)
Should You Buy the 2024 Mercedes-Benz CLA?
A 44/100 score puts the 2024 Mercedes-Benz CLA in the "Mixed" tier. Buyers should approach with eyes open.
Complaint volume sits above average at 23 owner complaints alongside 8 recalls. Issues in electrical system (6) tend to be the costly ones.
Treat an extended warranty as non-negotiable and put electrical system (6) at the top of the inspection checklist.
Compared to the 2026 Mercedes-Benz CLA. See also the 2022 Mercedes-Benz CLA for an earlier comparison.
Pros
- +Low complaint frequency
- +Only 23 complaints reported
Cons
- −Below-average reliability score
- −Above-average recall count
- −ELECTRICAL SYSTEM: Several recurring issues with the electrical system of the 2024 Mercedes-Benz... (10 complaints)
- −UNKNOWN OR OTHER: Unexpected vehicle behavior (7 complaints)
- −Safety recall: park-outside advisory issued
Compare 2024 Mercedes-Benz CLA With
2024 BMW 3-Series
Reliability: 71/100
2024 Lexus IS
Reliability: 83/100
2024 Tesla Model 3
Reliability: 62/100
2024 Acura Integra
Reliability: 68/100
2024 BMW 2-Series
Reliability: 72/100
Common Problem Categories
Safety
LOW RISK- 8 manufacturer recalls issued
Other
HIGH RISK- ELECTRICAL SYSTEM (10)
- UNKNOWN OR OTHER (7)
Recall Overview
8
recalls on record
The 2024 Mercedes-Benz CLA has 8 recalls on record, which is above average. A high count can flag multiple component concerns, though it also shows the manufacturer is actively addressing known issues.
NHTSA.gov →Complaint Breakdown
23
complaintsSafety Incidents
2
Crashes
0
Fires
1
Injuries
0
Deaths
Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.
2024 Mercedes-Benz CLA Recall Details
8 recalls have been issued for the 2024 Mercedes-Benz CLA. All recall repairs are performed free of charge at authorized dealerships.
SEAT BELTS
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 C 300, and 2023-2024 AMG C 43 vehicles. The driver-side seat belt cover may not be properly installed on the seat belt tensioner, which can cause the seat belt anchor to come loose.
Consequence
A loose seat belt may not properly restrain an occupant during a crash, increasing the risk of injury.
Remedy
Dealers will inspect and repair the seat belt covers, as necessary, free of charge. Owner notification letters were mailed May 16, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025040012.
ELECTRICAL SYSTEM
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C300, AMG C43, S580e, S580, Maybach S580, Maybach S680, AMG SL43, AMGSL63, GLC300, EQE350, EQE500, EQS450, EQS580, AMG EQS, 2023 S500, AMG SL55, AMG EQE, 2024 E350, E450, AMG C63e S, CLE300 Coupe, CLE450 Coupe, and GLC300 Coupe vehicles. The 80-Amp fuses may have been manufactured incorrectly, which can cause the fuses to fail.
Consequence
An 80-Amp fuse that fails can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.
Remedy
Dealers will replace the main fuse boxes, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030008.
FUEL SYSTEM, GASOLINE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
8 recalls and a score of 44 — check any 2024 Mercedes-Benz CLA before buying
With a below-average reliability score, a VIN check is especially important. Uncover hidden accidents, title problems, odometer rollbacks, and open recalls that data alone can't show you.
- Accidents
- Open Recalls
- Title History
- Odometer Rollback
2024 Mercedes-Benz CLA NHTSA Safety Ratings
Crash Test Results by Configuration (expand)
Gas Powertrain
Rollover risk: 0.0%
Safety Technologies
Gas / PHEV Powertrain
Rollover risk: 0.0%
Safety Technologies
Mercedes-Benz CLARepair Costs & Maintenance
Maintenance Rating
2Maintenance rating: 2 out of 5Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.
Est. Annual Maintenance
$908
Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.
2024 Mercedes-Benz CLA Example Repair Prices
National average price ranges for common repairs. These are not model-year-specific failure predictions.
| Repair | Estimated Cost |
|---|---|
| No Start Diagnosis | $198 – $291 |
| Purge Valve Replacement | $187 – $229 |
| AC Compressor Clutch Replacement | $1,321 – $1,452 |
| Air Conditioning Refrigerant Recover | $61 – $90 |
| Washer Fluid Level Sensor Replacement | $226 – $326 |
| Engine Mount Replacement | $2,560 – $3,400 |
| Check Engine Light Diagnosis & Testing | $198 – $291 |
| Ignition Coil Replacement | $237 – $294 |
| Timing Chain Tensioner Replacement | $639 – $704 |
| Pinion Seal Replacement | $209 – $259 |
Estimates based on national average repair costs. Actual costs may vary by location and shop.
MPG & Annual Running Costs
Hybrid
28–30 MPG
Running cost: $3,200–$3,350/yr
Fuel + repair
25–26 city / 35–36 hwy MPG
Running cost includes EPA fuel-cost estimate and independent repair-cost data (repair cost estimated at model level). Excludes routine maintenance, depreciation, and insurance. Data as of 2024 EPA label cycle.
Hybrid trims
| Trim | Drive | Trans. | City | Hwy | Comb | Fuel Cost |
|---|---|---|---|---|---|---|
| CLA250 2.0L 4-cyl | Front-Wheel Drive | Automatic (AM8) | 26 | 36 | 30 | $2,300 |
| CLA250 4matic 2.0L 4-cyl | All-Wheel Drive | Automatic (AM8) | 25 | 35 | 28 | $2,450 |
Used Buying Checklist
Key things to inspect or verify before purchasing a 2024 Mercedes-Benz CLA.
Test infotainment system for freezing or black screens during operation
Inspect sunroof for signs of stress or potential shattering
Check for unexpected seat movement while driving
Examine tires for bubbles or sidewall damage
Verify braking system functionality, especially for unintended acceleration
Ensure vehicle does not shift unexpectedly from drive to neutral
2024 Mercedes-Benz CLA Common Problems by Component
23 owner complaints grouped by vehicle system.
ELECTRICAL SYSTEM
10 complaintsSafety-relatedOwners report several recurring issues with the electrical system of the 2024 Mercedes-Benz CLA. Complaints frequently mention problems with the infotainment system and instrument clusters, which include screens freezing, going black, or failing to illuminate, often occurring during driving. Multiple owners describe sudden and unexpected vehicle acceleration during low-speed parking maneuvers, leading to crashes, with no warning alerts or system interventions. These incidents are reported to occur at low mileages, often within the first few months of ownership. The safety implications are significant, with reports of crashes and loss of control during these acceleration events, posing risks to both the driver and surrounding traffic.
UNKNOWN OR OTHER
7 complaintsOwners report several issues with the 2024 Mercedes-Benz CLA, primarily related to unexpected vehicle behavior. Complaints frequently mention the car jerking violently at various speeds and conditions, with one owner experiencing back pain and multiple service visits without resolution. Another common issue involves the vehicle shifting unexpectedly from drive to neutral, requiring a restart to regain control. Some owners also describe the car not starting and displaying multiple warnings, which were temporarily addressed by software updates. These problems typically occur within the first 9,100 miles and raise safety concerns due to potential loss of control and distraction, although no crashes or injuries are reported.
STRUCTURE
2 complaintsOwners report issues with the 2024 Mercedes-Benz CLA's panoramic sunroof shattering unexpectedly while driving. Complaints frequently mention a loud bang or explosion-like sound followed by the sunroof glass breaking, with one incident resulting in an injury due to glass falling into the vehicle. These incidents typically occur while driving on highways, and one owner specifies experiencing the issue within one and a half months of ownership. The sudden shattering of the sunroof poses a significant safety risk, as it can lead to driver distraction and potential accidents. This information is particularly relevant for prospective buyers considering the structural integrity of the vehicle.
SEATS (2 complaints)
SEATS
2 complaintsOwners of the 2024 Mercedes-Benz CLA report issues with both the driver's and passenger's seats. The driver's seat reportedly moves backward unexpectedly while driving, which has occurred multiple times, including on highways and in parking situations, posing potential safety risks due to the sudden change in seating position. Additionally, the passenger seat is described as bouncing, vibrating, and rattling while the vehicle is in motion. Both issues have been acknowledged by dealership technicians, but owners state that no solutions have been provided, with one report indicating that the passenger seat issue is common across this model year. These concerns are flagged as significant safety issues by the owners.
SERVICE BRAKES (2 complaints)
SERVICE BRAKES
2 complaintsSafety-relatedOwners of the 2024 Mercedes-Benz CLA report issues with the braking system, specifically mentioning a malfunction in the brake-by-wire system that may involve electronic stability control or unintended acceleration. One complaint describes a severe incident where the vehicle accelerated uncontrollably when the brake pedal was fully depressed, resulting in a crash into a cinder block wall. This incident highlights a critical safety risk, particularly the potential for high-speed unintended collisions. The complaint does not specify a particular mileage range, and no warning indicators were reported prior to the event. This information suggests that prospective buyers should be aware of potential braking system malfunctions that could lead to loss of vehicle control.
POWER TRAIN (2 complaints)
POWER TRAIN
2 complaintsSafety-relatedOwners report two distinct power train issues with the 2024 Mercedes-Benz models. One complaint involves a post-airbag deployment Powertrain Control Module (PCM) lockout, which prevents the engine from restarting, potentially leaving drivers stranded in emergencies after a collision. The other issue described is a harsh, abnormal shift between 3rd and 4th gear at approximately 25–35 mph during normal acceleration in the Mercedes-Benz S580, with symptoms including a sudden jerk or hesitation. This transmission issue has been documented by a dealership but persists despite multiple service visits. The transmission problem occurs intermittently and can happen without warning lights, presenting a safety concern during city driving.
SUSPENSION (2 complaints)
SUSPENSION
2 complaintsOwners report issues with the suspension of the 2024 Mercedes-Benz CLA, particularly involving creaking noises from the rear and severe rusting of the subframe, which is noted as critical by mechanics. Complaints frequently mention that these problems become apparent at around 120,000 miles. Additionally, some owners describe repeated tire blowouts and rapid pressure loss with factory-installed wheels and tires, with incidents occurring multiple times over an 18-month period. Safety implications include potential loss of vehicle control and increased risk of accidents, especially given the described subframe rust and tire failures. Buyers should be aware of these issues, particularly if considering a vehicle with higher mileage.
WHEELS (2 complaints)
WHEELS
2 complaintsOwners report issues with the Pirelli tires on the 2024 Mercedes-Benz CLA, specifically noting the formation of bubbles on the sidewalls and air leakage. These symptoms frequently lead to flat tires, with one owner experiencing five flat tires within a 40-day period. Complaints highlight that the tires may not adequately support the vehicle's weight, with one incident nearly resulting in a collision due to sudden tire pressure loss. The pattern suggests a potential safety risk, particularly when encountering road hazards such as potholes. Buyers should be aware of these tire-related issues and consider inspecting tire condition and compatibility when evaluating the vehicle.
EXTERIOR LIGHTING (1 complaints)
EXTERIOR LIGHTING
1 complaintThe master central screen as well as the passenger screen that contains all features for radio, navigation, control of reading road signs, climate control and the like go BLACK randomly during the four weeks I have owned the 2024 E Class Mercedes. It will reboot after 2-5 minutes with no lost data. Dealer in Cherry Hill, NJ did major software update not completed at time of purchase. But incident happened after two weeks. Others with this make, year and model have same situations with dealerships not knowing anything. Supposedly, Mercedes knows but a solution may be three months or more. This is a safety issue as if happens at night, you lose all connections even to the cell phone and no speed sign indicator on. You cannot see anything but the driver screen with just the speed you are doing. Cruise control disengages which is using all security systems and navigation map.
STEERING (1 complaints)
STEERING
1 complaintThe contact owns a 2024 Mercedes-Benz E450. The contact stated while driving at an undisclosed speed, the "Active Emergency Assistance Imperative" message was displayed. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the power steering control module (PSCM). The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who replaced the steering wheel. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50.
When Do 2024 Mercedes-Benz CLA Problems Start?
Based on owner complaint patterns, here's when common issues tend to appear.
Best & Worst Mercedes-Benz CLA Years
Comprehensive reliability analysis based on NHTSA data, owner complaints, and historical performance.
Best Mercedes-Benz CLA Years to Buy
Based on reliability index scoreThe best Mercedes-Benz CLA year is 2020 with a reliability score of 56/100, rated mixed. Other strong picks include 2018 (46/100) and 2021 (45/100).
Mercedes-Benz CLA Years to Avoid
The worst Mercedes-Benz CLA year is 2022 with a score of 38/100, primarily due to electrical system (47) issues.
Mercedes-Benz CLA Reliability Score Trend
Mercedes-Benz CLA reliability has declined in recent years, with newer models averaging 42/100 compared to 49/100 for older years.
Scores 0–100. Higher is better. Current year highlighted.
| Year | Score | Rating |
|---|---|---|
| 2018 | 46/100 | Mixed |
| 2019 | 44/100 | Mixed |
| 2020 | 56/100 | Mixed |
| 2021 | 45/100 | Mixed |
| 2022 | 38/100 | Risky |
| 2024 | 44/100 | Mixed |
Mercedes-Benz CLA Reliability Compared to Other Years
2024 Mercedes-Benz CLA Reliability by Powertrain
The 2024 Mercedes-Benz CLA is available with 2powertrain options. Here's how they compare on reliability.
| Powertrain | Complaints | Recalls | Incidents* | Crash Rating |
|---|---|---|---|---|
| Gas | 9 | 2 | 0 | N/T |
| Gas / PHEV | 14 | 6 | 2 | N/T |
| Total | 23 | 8 | 2 |
NHTSA tracks complaints separately for each powertrain configuration. Totals reflect the sum across all variants. N/T = Not tested by NHTSA.
* Incidents = crash + fire reports. A single complaint can include multiple incident types.
2024 Mercedes-Benz CLA Common Questions
10 questions from 2024 Mercedes-Benz CLA owners.
Disconnecting the Rack and pinion from the steering
Hello, I'm trying to disconnect the Rack and pinion from the steering as I have found a leak on the line that connects the 2 parts of it and need to remove it to look into it further, my issue is that even though I have unbolted all the bolts I don't understand how it will come off the steering shaft, do I just need to pull or do I need to unbolt something specific.
2000 mb E320 car will not crank with key fob
Ok car ignition switch operates,lights on dash and key fob locks and unlocks opens trunk but will not crank the car we have checked and manually operated start relay but no crank and while cranking no spark what gives alarm works tried locking and unlocking all tried leaving key on for 20 minutes nothing changed More than a week
No crank no start
My car was running fine until it got down to freezing point outside and then I went out to start the next day and my dash lights came on and my windows work but I have to jump the starter relay to start the car but it won’t shift outta 1st gear and my brake lights are staying on until I turn the ignition switch off but everything was fine b for the battery went dead and I changed the starter relay and still no crank no start….. Jumping the relay for the starter starts it but don’t shift outta 1st gear More than a month
Tumping Noise back right side
When driving slow and coming to a stop, my car make tumping noises, but when you drive at normal speed, it drives like a baby
New battery
My car won’t start when i turn the key over it don’t do nothing don’t make a sound but if i jump the starter relay with the car in the on position it’ll start but then when u drive it it won’t shift outta 1st gear my break lights stay on until i turn the car off all my dash lights come on like there supposed to and i got a check engine light on a abs lights stay comes on a bsa or something like that light comes on my srs light comes on and none of them turn off until i turn the key off all my windows work radio works seat memory still works and i haven’t had a battery on it in about a month a good one I’ve tried a couple diferent ones on it and none of the had enough juice to do anything but turn ones on it my dash lights and then it would die out i even tried jump starting the batterys but it still wouldn’t start the car the only way i can start it is by jumping the starter relay and i never had any of these problems until i changed the battery ooooo and my key fob isn’t working right When i jump start the starter relay makes it better but don’t shift outta 1st gear More than a month
Frequently Asked Questions
Is the 2024 Mercedes-Benz CLA reliable?
What are the most common problems with the 2024 Mercedes-Benz CLA?
How many recalls does the 2024 Mercedes-Benz CLA have?
Is the 2024 Mercedes-Benz CLA expensive to maintain?
Don’t buy a 2024 Mercedes-Benz CLA without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.
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How We Calculate Reliability Scores
Auto Reliability Index scores are calculated on a 0–100 scale using a weighted formula that combines multiple public data sources. Each factor is weighted based on its predictive value for real-world ownership experience.
Key Ranking Factors
Complaint Severity
NHTSA owner complaints weighted by component category (e.g., powertrain, safety systems, electronics, cosmetic) — safety-critical issues carry more weight than cosmetic ones. Adjusted for sales volume so high-volume models aren't unfairly penalized.
Repair Costs
Independent reliability ratings based on repair frequency, average repair costs, and severity of typical repairs for each model.
Recall Impact
Number of NHTSA recalls weighted by severity. “Stop driving” and fire-risk recalls are penalized more heavily than minor software or labeling recalls.
Issue Diversity
Measures how many major vehicle systems (engine, transmission, electrical, braking, etc.) have recorded complaints. A vehicle with issues spread across many systems may indicate systemic quality issues.
Scores are grouped into four tiers:
- 80–100: Excellent— Top-tier reliability, minimal issues
- 60–79: Good— Reliable with some minor concerns
- 40–59: Mixed— Notable issues, research before buying
- 0–39: Risky— Significant problems, proceed with caution
Data is sourced from NHTSA recall records, owner complaint filings, and independent repair databases. Scores are recalculated as new data becomes available. While the weighting model is proprietary, all underlying data sources are public and traceable.
Get notified when new recalls or reliability data is added for the Mercedes-Benz CLA.
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