2024 Buick Envision Reliability Report

Description of Safety Defect: While operating the vehicle at approximately 25-30MPH and make a right turn, the vehicle experienced a sudden and total loss of power/engine stall, accompanied by a "Check Engine" light and a "Reduced Engine Power" notification. This resulted in a near-collision on a public roadway. The vehicle's steering and braking response were significantly compromised during this event, creating an immediate life-safety hazard for the driver and passengers. Dealer/Manufacturer Response: The vehicle was recently in the possession of McGovern Buick GMC Westborough for service. Despite the vehicle exhibiting an active Check Engine Light (CEL), the dealership staff pressured the consumer to take delivery of the vehicle and drive it on public roads. The service advisor admitted in writing that the CEL was active but insisted the vehicle was "feel free to drive." Furthermore, the dealership attempted to falsify internal corporate safety notes to claim the consumer "insisted" on taking the vehicle, masking a known mechanical defect. This represents a willful suppression of a safety defect by a franchised dealer, which led directly to a hazardous operating condition. Injuries/Crashes: No crash occurred, but a near-miss was documented. Passenger experienced severe emotional distress due to the sudden loss of vehicle control in traffic.

“Loss of vehicle stability” “Feels like wheels may detach” “Ride height abnormal” “Unresolved after multiple repairs” “Safety risk”

The contact owns a 2024 Buick Envision. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and became stuck under the floor liner. The contact depressed the brake pedal to stop the vehicle however, the vehicle failed stop as needed. The contact pressed the park button and turned the vehicle off. The contact stated that the engine was smoking. The contact and her husband then exited the vehicle. The contact stated that it was a very scary moment due to the failure. The contact inspected the vehicle and confirmed that the accelerator pedal was stuck under the floor liner. The vehicle was towed to the dealer where it was diagnosed with a defective floor liner. The dealer informed the contact that the floor liner needed to be replaced. In addition, the contact was informed that the repair was covered under recall NHTSA Campaign Number: 24E066000 (Vehicle Speed Control, Equipment). The manufacturer was not made aware of the failure. The failure mileage was approximately 400.