2022 Audi Q7 Reliability Report

I drove on [XXX] from Los Angeles towards San Diego in the morning. I followed the traffic in the middle lane and turned on the ACC, including the lane-keep assist, at the same time. The speed was set at 78 mph, but the traffic was moving faster than that. The distance was set to level 3 for ACC auto brake. After passing a speed limit sign, the head-up display suddenly showed a speed limit warning light, and at the same time, the vehicle suddenly braked and reduced speed to 65 mph. The vehicle behind me almost crashed into me. The ACC didn’t behave the same way as in the past, and I didn’t receive any notice from the dealer or manufacturer about this significant change. This could definitely be a major problem when using ACC in traffic. For example, if the traffic is moving at 80 mph and you set ACC at 80mph, when pass a 55 mph speed limit sign, the vehicle will quickly reduce speed to 55 mph, which could cause a serious problem for the cars behind. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Audi Q7. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to Technical Service Bulletin: 10244468 (Engine and Engine Cooling). The vehicle was taken to the dealer and was diagnosed and determined that the failure was an EVAP leak detection from the circuit with trouble code: T240700. The failure was confirmed and related to TSB: 10244468 (Engine and Engine Cooling). The vehicle was not repaired due to parts not being available. The TSB stated that parts would be available by the end of the 2nd quarter of 2024. The manufacturer was made aware of the failure and confirmed that the parts were not yet available. The approximate failure mileage was 20,000.

While parking the car, the gearshift got stuck in “Neutral” even though N was not pressed. I was not able to restart the car once I turned it off. Every time I pressed the start button, a warning would come on the screen “ please put the vehicle in Park. Risk of roll over”. When I pressed the park button, nothing would happen. I got out of the car, but it wouldn’t lock. Unable to start the car for over 2 hours. Finally had to get the car towed to Audi dealership. It’s only one year old SUV. No prior similar problems.

Since purchase of this vehicle, it randomly trips a critical engine failure error do not exceed 1200 rpm. When it does this, it will idle at a much higher rpm than the do not exceed value, which causes the vehicle to come to a stop. The vehicle went into the shop during the winter of 2022, and they determined that it was a computer failure and replaced the car's computer system. The error went away until the winter/spring of 2023. In 2022, this error always occurred within a few blocks of home at low speed; but now this critical error will trip while driving on the roads at faster speeds, which causes the vehicle to rapidly decelerate. The dealership and service center looked over the issue and found that Audi has a technical bulletin out for this, and they expect a fix by fourth quarter 2023. Until then, they advise that it is not a problem and when the vehicle does this error wait until you're stopped and then turn the car off and back on to return the vehicle to normal operating conditions. Audi told the dealership there is no safety issue, and I'm telling the dealership that it will stop rapidly and without warning, and I was lucky the last time this happened that the cars behind me were paying attention. Neither Audi corporate or Audi Bellevue consider this a safety risk, and that having a car stop suddenly and without warning to the driver or other cars on the road is perfectly fine. I've tried dealing with them all and the dealership states Audi says there is no safety issue and no fix so there is nothing we can do, and Audi USA customer care says that the dealership says it is safe so there is nothing we can do. It's a circle of nobody dealing with a serious safety issue. They state it's a rare occurrence, but I've had this happen several times over the 16 months I've owned the vehicle. See picture from text communicaiton.

Purchased brand new 5/11/22. A few days later my air bag warning light came on so I made an appointment and took my car in for service. Audi service told me that the light was in error and they fixed it. After I left the air bag light came on again that same day and I took the car in again...at which time they told me the passenger side air bag was bad and does not work so they disabled it. I have complained to my Audi dealer that not having an air bag for passenger side is not safe ... they disagreed. They said an air bag is on order...no date on when it will arrive...but, it's safe to drive with a passenger. How can this be when the air bag is not working for my passenger side. I also called Audi customer service and filed a complaint with them. This has been on going since May 2022 when I purchased my brand new audi and is still not rectified and I still don't have a working passenger side air bag. In my mind, a serious safety issue! Not having an air bag for my passengers is not safe. I drive the car daily with the air bag warning light on. I call my Audi dealer daily asking when I will have an air bag and they continue to tell me they have no date. 1) passenger side air bag failure-yes it is available for inspection 2) Passengers are not safe to ride in my car 3) Yes, dealer confirms the air bag does not work 4) It's been inspected by the dealer 5) Warning lights/lamp comes on when car is started and does not go off until the car is off

I'm writing you today with a MAJOR CONCERN related to the safety of the current model Audi Q7. The problem is with the left and right 2nd row belt buckles. Both are attached to a plastic fixture, sit a few inches in front of the back seat, and cannot be moved beyond a forward 45 degree angle. The position and orientation prevent you from safely/correctly installing ANY child seat using the belt path. Latch works fine but it has an upper weight limit. We took the car to the local police dept and the certified child seat expert confirmed the buckle design would NOT ALLOW US TO SAFELY INSTALL ANY FORWARD FACING CAR SEAT USING THE BELT PATH. We tried to install our Nuna Rava car seat rear facing as well - one of the safest and most expensive convertible seats available - and the buckle position prevented me from securing it properly as well. The belt kinks and the position creates a slightly forward angle from the passthrough on the seat to the buckle. Leaving way too much lateral motion. I took the car to my local Audi dealer recently and they confirmed there is no available solution from Audi. I asked the service rep to escalate this with HQ but no progress. As a result of this, we are unable to safely install ANY car seat using the belt path, FORWARD and REAR facing, on either side of the Q7 second row. Please investigate for yourself. This is serious issue. Audi needs to take action here ASAP before someone gets hurt. Thank you in advance.