2023 Jeep Grand Cherokee Reliability Score & Common Problems

Owners of the 2023 Jeep Grand Cherokee frequently report issues related to unexpected and abrupt vehicle behavior, including emergency braking activation without cause and sudden power shutdowns while driving. Complaints also describe malfunctioning electronic systems, such as infotainment screens going blank and issues with the Uconnect system affecting navigation and backup camera functionality. Several reports highlight safety implications, including one involving a fire and another detailing an injury due to a malfunctioning power liftgate. These issues are reported at various mileages, often soon after acquiring the vehicle, and pose potential safety risks, particularly in scenarios involving unexpected vehicle stops or loss of control.

Owners report several issues with the 2023 Jeep Grand Cherokee's powertrain, primarily involving sudden loss of propulsion, unexpected stalling, and transmission problems. Complaints frequently mention the vehicle shutting down while driving, especially in hybrid mode, with some owners noting error messages such as "Service Hybrid System" or "Put in Park Before Restarting." Transmission issues include reports of the vehicle unexpectedly shifting gears or failing to upshift, causing high engine RPMs and low vehicle speed. These problems often occur at various mileages, sometimes shortly after purchase or within the first 15,000 miles. Safety implications are significant, with multiple owners describing near-misses or dangerous situations due to loss of power or unexpected deceleration, and some reports include concerns about potential fire risks related to battery recalls.

Owners of the 2023 Jeep Grand Cherokee frequently report issues with the service brakes, including sudden brake failures and unintended activation of the automatic emergency braking system. Complaints commonly describe symptoms such as the brake pedal going to the floor, loss of braking power, and the vehicle braking on its own without warning. These issues often occur at various mileages, with some reports around 5,000 to 60,000 miles. Safety implications are significant, with reports of two crashes and one fire linked to brake malfunctions, posing risks of collisions and loss of vehicle control. Potential buyers should be aware of these patterns, as they indicate possible safety concerns with the braking system.

Owners of the 2023 Jeep Grand Cherokee frequently report engine-related issues, with notable problems including engine mounts wearing out prematurely and causing vibrations, typically under 50,000 miles. Multiple complaints describe instances of the vehicle stalling or losing power while driving, with some reports indicating this occurs around 50,000 miles. Additionally, there are reports of vehicles failing to shift gears properly, resulting in high RPMs and necessitating a restart to resolve the issue temporarily. Safety concerns are highlighted by reports of engine fires, one of which resulted in property damage and injury, and other incidents involving sudden power loss, which pose risks during driving. These patterns suggest potential reliability issues that prospective buyers should consider, especially regarding the vehicle's performance and safety at various mileage intervals.

Owners of the 2023 Jeep Grand Cherokee frequently report issues with the Forward Collision Avoidance system, particularly with the Automatic Emergency Braking (AEB) engaging unexpectedly or failing to activate when necessary. Symptoms include the vehicle abruptly stopping without any apparent obstacles, as well as a lack of alerts or braking when a collision seems imminent. Complaints often involve incidents occurring during left turns or at highway speeds, with some reports noting repeated occurrences over a few weeks. Two complaints involve crashes, with one resulting in injuries, highlighting potential safety risks. Mileage at the time of these incidents varies, with some owners experiencing issues as early as 12,500 miles. This information may be relevant for potential buyers considering the vehicle's safety features.

Owners report issues with the vehicle speed control in the 2023 Jeep Grand Cherokee, including unintended acceleration and failure to respond to the accelerator. Complaints frequently mention the vehicle accelerating on its own at both low and high speeds, sometimes requiring the driver to shift to park or shut off the vehicle to regain control. Several incidents involve the cruise control system, where the vehicle continues to accelerate after the SET button is released, and in some cases, does not disengage when the brake is applied. Two complaints involve crashes, with one resulting in a vehicle hitting a tree and another causing a rear-end collision in stop-and-go traffic. The reported issues occur at various mileages, with some as low as 11,000 miles, highlighting potential safety risks for used car buyers considering this model.

Owners report issues with the airbag system in the 2023 Jeep Grand Cherokee, with complaints frequently mentioning airbag warning lights and service messages appearing shortly after purchase, as early as 100 miles. Some owners describe airbag failure during crashes, including non-deployment in head-on collisions and rollovers, which resulted in a total of nine injuries across three incidents. One owner also reports a related issue with the fuel fill line breaking during a crash, leading to gasoline entering the cabin. These complaints highlight potential safety implications, particularly in crash scenarios, which prospective buyers should consider.