Last updated: 2026-10-10

2020 Buick Encore
RELIABILITY SCORE: 77/100 (GOOD)

2020 Buick Encore Reliability Report

The 2020 Buick Encore has good reliability, well above most 2020 SUVs, but turbocharger failure is the problem to check before you buy.

Recalls

2

Complaints

19

Complaint Rate

4.3per 10,000 sold

Est. Repair Cost

$466

Annual Fuel Cost

$1,950–$2,300

Detailed Score Breakdown

Complaint Severity72/100

Component-weighted complaints normalized by sales volume

Repair Costs80/100

Independent repair cost ratings

Recall Impact80/100

Recall count weighted by severity

Issue Diversity81/100

Breadth of reported problem categories

The Verdict

Consider

Good standing in the middle of the Encore range, with turbo failures and two recalls; 2021 shows fewer complaints and no recalls.

Top Issues to Watch

  • POWER TRAIN (4)
  • ELECTRICAL SYSTEM (4)
  • SERVICE BRAKES (2)

Generation & Refresh (US)

Post-Refresh

2020 is 3 years after the 2017 refresh refresh.

  • Year 8 in the First generation (2013) (2013–2022).
  • Well-established in its generation — most early issues should be resolved.
  • 1st generation Encore (US).

What this means for buyers

Post-refresh years tend to be among the most refined — updates have been applied and early kinks worked out.

2013: First generation (2013) Launch

Generation start — new platform.

2017: Mid-Cycle Refresh

Updated features and styling tweaks.

2020: This Model Year

2020 is 3 years after the 2017 refresh refresh.

Should You Buy the 2020 Buick Encore?

Reliability is good for this year, and well above average among 2020 SUVs. Within the Encore's own scored years, it lands in the middle of the five. It earned 5 of 5 stars in federal crash tests, and independent repair-cost data puts yearly repairs at the same level as its class. The 2019 rates about the same, while the 2021 rates better.

Turbocharger failure is the problem to know about. Owners describe a car that feels sluggish on hills, struggles to keep up with traffic, and revs high with the check engine light on. Failures cluster between roughly 38,000 and 64,000 miles. One owner paid $1816 at 38,091 miles, and one replacement turbo failed again within a year. Sudden power loss on the highway is a crash risk. Some owners also report stalling after a fill-up and rear rotors that rust heavily at low mileage. Federal records show two recalls, in the power train and seats.

Ask for turbo service records and check the VIN for open recalls. Look at the rear brakes too. The 2021 has no recalls, though its lower complaint count partly reflects less time on the road.

Compared to the 2021 Buick Encore, which scored 3 points higher. See also the 2019 Buick Encore for an earlier comparison.

Pros

  • +Acceptable reliability score
  • +Infrequent unscheduled repairs
  • +Low major repair risk (12%)
  • +Low recall count

Cons

  • −POWER TRAIN: Turbocharger failure is the main pattern (4 complaints)
  • −ELECTRICAL SYSTEM issues reported (4 complaints)

Compare 2020 Buick Encore With

Common Problem Categories

Safety

LOW RISK
  • 2 manufacturer recalls issued

Other

HIGH RISK
  • POWER TRAIN (4)
  • ELECTRICAL SYSTEM (4)

See detailed breakdown by component ↓

Recall Overview

2

recalls on record

The 2020 Buick Encore carries 2 recalls — a low count. Authorized dealers repair any open recall free of charge, regardless of warranty status.

NHTSA.gov →

Complaint Breakdown

4.3

per 10,000 sold

Segment avg: 20.2

LowAvgHigh
Low

Safety Incidents

1

Crashes

0

Fires

1

Injuries

0

Deaths

★★★★★

NHTSA 5/5 Stars

Data sourced from NHTSA complaint filings and manufacturer recall notices. Complaint narratives are owner-reported.

2020 Buick Encore Recall Details

2 recalls have been issued for the 2020 Buick Encore. All recall repairs are performed free of charge at authorized dealerships.

20V6680002020-10-29

POWER TRAIN

General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.

Consequence

Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

Remedy

GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

20V5370002020-09-03

SEATS

General Motors LLC (GM) is recalling certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles. The rear attachment bolts of one or both front seats may not have been installed.

Consequence

If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the occupant.

Remedy

GM will notify owners, and dealers will inspect seat attachments for both front seats and install attachment bolts as needed, free of charge. The recall began October 1, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM's number for this recall is A202304380.

VIN History Report

Buying a used 2020 Buick Encore? Check its history first

Power train problems lead owner complaints about the 2020 Buick Encore, and 2 recalls were issued for it. A VIN check shows whether this car's recall work was done, plus accident, title, and odometer history.

No VIN? Just hit “Check VIN” to look one up.

  • Accidents
  • Open Recalls
  • Title History
  • Odometer Rollback

2020 Buick Encore NHTSA Safety Ratings

Overall Safety Rating

Overall safety rating: 5 out of 5
Crash Test Results by Configuration (expand)

Gas Powertrain

Driver: 5/5Passenger: 5/5

Rollover risk: 19.8%

Safety Technologies

Dynamic Head Restraints (Not Available)Head Restraint (Driver, Front Passenger, Rear Seat)Advanced Belt Feature (Standard)Adjustable Upper Belt Anchorage (Driver, Front Passenger, Rear Seat)Seat Belt Reminder System (Driver, Front Passenger)Frontal Air Bag (Driver, Front Passenger)Curtain (Driver, Front Passenger, Rear Seat)Torso/Pelvis (Driver, Front Passenger, Rear Seat)Knee (Driver, Front Passenger)Additional Air Bags (None)Meets Side Air Bag Out-of-Position Requirements (Yes)LATCH Locations (Rear Seat)Safety Power Windows (Anti-Pinch) (Standard)Safety Power Windows (Anti-Pinch) locations (Driver)
View full safety data on NHTSA.gov →

Buick EncoreRepair Costs & Maintenance

Maintenance Rating

4Maintenance rating: 4 out of 5

Based on NHTSA complaint patterns, recall severity, and publicly available cost benchmarks.

Est. Annual Maintenance

$466

vs $466 avg for subcompact SUVs

vs $652 avg for all vehicles

Repair Frequency

0.1

unscheduled repair visits per year

Severe Repair Probability

12%

chance of a major repair

Annual Cost Comparison

Encore
$466
Category Avg
$466
All Vehicles
$652

Category-level averages derived from publicly available industry reports (AAA, CarMD). Model-level estimates produced by Auto Reliability Index.

Buick Encore Resale Value

The Buick Encore is estimated to retain about 55.4% of its original value after 5 years, based on observed used-car listings.

This benchmark covers the Buick Encore model overall and is not specific to the 2020 model year.

Value Retained
55.4%

after 5 years

Depreciation
44.6%

over the same period

Listings Analyzed
187

U.S. used-car listings

Listings observed in . This is a historical market benchmark, not a current price quote.

Explore Buick Encore depreciation and resale value on CarResaleValue.com

MPG & Annual Running Costs

Gas

26–31 MPG

Running cost: $2,400–$2,750/yr

Fuel + repair

24–30 city / 29–32 hwy MPG

Running cost includes EPA fuel-cost estimate and independent repair-cost data (repair cost estimated at model level). Excludes routine maintenance, depreciation, and insurance. Data as of 2020 EPA label cycle.

Gas trims
TrimDriveTrans.CityHwyCombFuel Cost
Encore GX FWD 1.3L 3-cylFront-Wheel DriveAutomatic (variable gear ratios)303231$1,950
Encore GX AWD 1.3L 3-cylAll-Wheel DriveAutomatic 9-spd262928$2,150
Encore GX FWD 1.2L 3-cylFront-Wheel DriveAutomatic (variable gear ratios)263028$2,150
Encore FWD 1.4L 4-cylFront-Wheel DriveAutomatic (S6)253027$2,200
Encore AWD 1.4L 4-cylAll-Wheel DriveAutomatic (S6)242926$2,300

Used Buying Checklist

Key things to inspect or verify before purchasing a 2020 Buick Encore.

  • Scan for stored trouble codes, especially P0299 turbo under-boost, and confirm the check engine light works and stays off.

  • Accelerate hard up a steep hill and onto a highway; watch for sluggish power, high rpm, or jerky shifts.

  • Ask for service records showing any turbocharger replacement and when it happened.

  • Refuel during the test drive, then watch for stalling, hesitation, or hard restarts.

  • Look through the rear wheels at the brake rotors for heavy rust or corrosion.

  • Use cruise control on the highway; watch for surging, lurching, or cruise cutting out.

  • Start the car and confirm the horn stays silent; test the radio, phone pairing, and cruise control.

  • Smell the exhaust and cabin for a rotten-egg odor after a long drive.

2020 Buick Encore Common Problems by Component

19 owner complaints grouped by vehicle system.

4
4
2
2
2
2
POWER TRAIN (4)ELECTRICAL SYSTEM (4)SERVICE BRAKES (2)UNKNOWN OR OTHER (2)ENGINE (2)FUEL/PROPULSION SYSTEM (1)VISIBILITY (1)STEERING (1)Other (2)

POWER TRAIN

4 complaints

Turbocharger failure is the main pattern. The car turns sluggish on hills, struggles to keep up with traffic, and revs high, with the check engine light on and an under-boost code stored. Some cars downshift often, jerk through gear changes, or will not accelerate past 75 mph. Turbo replacements are reported below 60k miles and again at 112,000 miles, and one replacement turbo failed again within a year. Sudden power loss on the highway is a crash risk, and one report describes a near miss with a semi truck.

4 complaints total

ELECTRICAL SYSTEM

4 complaints

Stalling, hesitation, and hard starting right after a fill-up or when fuel runs very low come with emission and fuel evaporative system codes. Misfires on steep hills are also reported. Other cars need repeated jump starts even after a dealer finds the battery healthy. The horn may sound on its own at startup, and the radio, phone connection, and cruise control can stop working. On the highway, cruise control can surge, cut out, and lurch, and the engine may rev while the driver brakes. That creates a loss-of-control risk.

4 complaints total

SERVICE BRAKES

2 complaints

Weak stopping power is linked to rear rotors that rust and corrode heavily at low mileage, with one case at 18,389 miles. The corroded surface keeps the pads from gripping well. A separate report describes the brake and accelerator pedals getting very hot while driving, a missing heat shield, and signs of electrical activity nearby. No warning lights came on, and the dealer could not find a cause. With only two complaints, no wider pattern is clear, but both affect the car's ability to stop safely.

2 complaints total
UNKNOWN OR OTHER (2 complaints)

UNKNOWN OR OTHER

2 complaints

Loss of acceleration comes with the check engine and StabiliTrak lights on, along with a stiff brake pedal that has to be pushed nearly to the floor to stop the car. That combination is a serious crash risk. A separate report describes a strong rotten-egg smell that gets worse over time and may point to a catalytic converter problem. The people in the car report nausea, headaches, and irritated eyes.

2 complaints total
ENGINE (2 complaints)

ENGINE

2 complaints

Turbochargers fail without warning. The check engine light comes on suddenly, and the car had no earlier symptoms. One failure came at 38,091 miles and cost $1816 to replace. An owner of two of these cars reports the same turbo failure in both. These complaints match the turbo pattern under the power train heading, where failures bring sudden power loss in traffic.

2 complaints total
FUEL/PROPULSION SYSTEM (1 complaints)

FUEL/PROPULSION SYSTEM

1 complaint
2025-08-01

I've been dealing with a frustrating car issue lately where my vehicle keeps stalling and hesitating during acceleration - whether I'm pulling away from a stop or trying to pick up speed on the road. After getting it checked out, my mechanic determined that the high pressure fuel pump control module is the culprit and needs replacement. The problem is, we're stuck waiting for the part because Buick has it on backorder indefinitely. What's particularly concerning is that GM recently issued a recall for this exact same fuel pump issue on certain models, but somehow my VIN number didn't make the cut. I strongly believe it should have been included, especially considering the safety implications here. When this fuel pump control module fails, it can completely cut off fuel flow to the engine, which creates a serious traffic safety hazard. Nobody wants their car suddenly losing power while merging onto a highway or navigating through an intersection. This isn't just an inconvenience - it's a legitimate safety concern that affects real people on real roads every day.

VISIBILITY (1 complaints)

VISIBILITY

1 complaint
2024-02-13

The contact owns a 2020 Buick Encore. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from the vehicle. The contact was able to veer over to the shoulder and discovered that the sunroof had exploded. The vehicle was taken to a dealer and the contact was advised to report the failure to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

STEERING (1 complaints)

STEERING

1 complaintSafety-related
2023-06-03Crash reported1 injury

The contact owned a 2020 Buick Encore. The contact stated while driving approximately 10 MPH and attempting to make a right turn, the vehicle lost power steering and drove straight into a deep ditch. The contact did not recall whether a warning light illuminated. The front driver's side and passenger's side air bags exploded while deploying and propelled fragments that burned the skin near the contact left breast, hit the contact's shoulder and right wrist. The contact's wrist was bleeding. Additionally, there was powder smoke coming out of the air bags. The contact exited the vehicle with the assistance of bystanders. The police assisted the contact out of the deep ditch and transported the contact to the residence. A police report was filed. The contact's husband transported her to the hospital, where the contact was informed that her right wrist bone was dislocated, and surgery was required. The contact received the needed medical assistance. Additionally, the contact had been receiving physical therapy. The vehicle was towed to an unknown dealer's autobody repair shop, where it was totaled. The manufacturer was notified of the failure. The failure mileage was approximately 20,000. The VIN was unavailable.

LATCHES/LOCKS/LINKAGES (1 complaints)

LATCHES/LOCKS/LINKAGES

1 complaint
2022-04-27

The contact owns a 2020 Buick Encore. The contact stated while driving approximately 20 MPH, the "Trunk Open" light was illuminated and the trunk raised up. The contact drove the vehicle to her residence and attempted to close the trunk. The contact had to push the trunk release button several times for the trunk to lock securely. The contact had taken not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 29,000.

TIRES (1 complaints)

TIRES

1 complaint
2021-05-01

Tire suddenly developed a large bubble after about 18,000 miles of driving from new. Tire came new from manufacturer of my 2020 Buick Encore. I didn't hot any thing with this tire that could have contributed to the bublle. I think its a manufacturing defect

When Do 2020 Buick Encore Problems Start?

Based on owner complaint patterns, here's when common issues tend to appear.

38,000–64,000 milesTurbocharger failure

Best & Worst Buick Encore Years

Best Buick Encore Years to Buy

Buick Encore Years to Avoid

No Buick Encore years are statistical outliers in our data.

Scores stay between 76 and 80 across 5 scored model years.

Buick Encore Reliability Score Trend

Scores 0–100. Higher is better. Current year highlighted.

Buick Encore reliability scores by year
YearScoreRating
201880/100Excellent
201976/100Good
202077/100Good
202180/100Excellent
202280/100Excellent

Buick Encore Reliability Compared to Other Years

Reliability scores compared across model years
YearScorevs Prior YearRatingRecallsComplaints
202280/1000Excellent08
202180/100+3Excellent09
2020(selected)77/100+1Good219
201976/100-4Good282
201880/100—Excellent072

Frequently Asked Questions

Is the 2020 Buick Encore reliable?
Yes, it rates good for reliability and well above average against other 2020 SUVs. It has a 5 of 5 star federal crash rating and class-level repair costs. The main weak spot is the turbocharger, so check its service history before buying.
What are the most common problems with the 2020 Buick Encore?
Turbocharger failure is the most common. Owners report sluggish hills, high revs, and a check engine light with an under-boost code. Other complaints include stalling or hard starting after a fill-up, cruise control surging, and rear brake rotors that rust and weaken stopping power.
Does the 2020 Buick Encore have turbo problems?
Yes. Turbo failures are reported most often between about 38,000 and 64,000 miles, and some come without warning. One owner paid $1816 for a replacement at 38,091 miles. Another saw a replacement turbo fail again within a year. Ask for proof of any turbo work.
Does the 2020 Buick Encore have any recalls?
Federal records list two recalls for this year, covering the power train and seats. The records here do not give more detail. Run the VIN through the federal recall lookup or ask a Buick dealer to confirm both have been completed.
Is the 2021 Buick Encore better than the 2020?
The 2021 rates better, with excellent reliability and no recalls, against two recalls for the 2020. It also has fewer complaints, but newer cars have had less time to collect them. Treat that gap as partly a matter of age.

Don’t buy a 2020 Buick Encore without checking its VIN first — hidden accidents, title issues, and open recalls could cost you thousands.

Look Up a VIN →

How we score the 2020 Buick Encore

Of the four inputs behind this score, the 2020 Buick Encore does best on how many systems draw complaints (81/100) and worst on complaint severity (72/100). Scores weight complaint severity at 35%, repair costs at 30%, recall impact at 20%, and the spread of complaints across systems at 15%, with complaint counts adjusted for US sales. Read the full methodology.

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