2023 Genesis GV60 Reliability Report

The Advanced Driver Assistance Systems (ADAS) on my Genesis GV60 called Highway Driving Assist (HDA) would randomly turn off without warning ever since I purchased the vehicle. I use it pretty much daily for my commute to work (but have to watch closely since it turns off often without warning) and the system would randomly turn off a least a few times a day so I would need to take over quickly. Yesterday when I was driving in the carpool HOV lane in the Los Angeles area where some sections of the freeway have lane markers that are very close to the center divider and the car decided to randomly turn off ADAS without warning which resulted in a car swipe against the center divider and damaged the front bumper as well as a broken side rearview mirror. I did a random search online and found lots of complaints from other Genesis/Hyundai/Kia owners who have similar issues am surprised why nothing has been done about it so I decided to report this. The repair would cost me almost 4 thousand dollars all because of the manufacturer defect that probably could be easily fixed with over the air update. Please investigate to prevent other drivers from getting into a crash for this defective. Thanks.

My Genesis EV has experienced multiple incidents where the vehicle suddenly decelerates while driving and limits its speed to approximately 20 mph, creating a significant safety hazard. The first incident occurred in September 2025, when the vehicle unexpectedly began to decelerate on its own and would not exceed ~20 mph. I brought it to the Genesis dealership, but they were unable to reproduce the issue. The second incident occurred in November 2025, with the same failure: sudden deceleration and a maximum speed of ~20 mph. I brought the vehicle back to the dealership. They have kept the car for diagnosis but again report they “cannot reproduce” the problem. The issue remains unresolved, and Genesis has denied my buyback request. This is an intermittent EV drivetrain or power-delivery failure that prevents the vehicle from accelerating normally. If this occurs in traffic, at intersections, or during merging, it could easily lead to a collision. The vehicle is currently still at the dealership because I do not feel safe driving it. Multiple attempts to have the problem repaired have not identified the cause. I am reporting this because sudden loss of acceleration and speed limitation is a major safety issue, and other drivers may experience the same failure.

The chrome trim strip above the windshield flew off while driving. This poses a safety hazard for anyone driving behind a GV60 and unfortunately this issue seems to be very widespread (examples: [XXX] ). Genesis refused to fix the issue for me despite being under warranty, so I suspect they are doing the same for other owners despite the safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The headlights have excessive moisture on the inside. Genesis replaced them once a year ago but now they have moisture on the inside lens so bad that you can't see the LED bulbs. This is a known issue with the GV60 and even though the car is under warranty Genesis will not cover this under warranty, they say it's normal! The moisture is changing the way the headlights light up the road and this moisture issue is a major safety concern. This needs to be fixed, no headlight beam should ever be obstructed by material inside the headlight assembly. Thank You [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On my way to work while sitting in stopped traffic on I-95 i heard a loud pop and saw that my rear windshield glass had shattered and was being held together by the tint. I was 1.5 miles from the car dealer and pulled into their service center. Upon review of the glass the service center techs and collision center techs could not locate a point of impact that would cause the glass to combust the way it did and continue to crack while at the dealer.